Susan Weirup
Lost Nation,IA
Summary
Dynamic, customer-focused professional with extensive experience in customer service, data entry, and administrative support. Proven ability to manage confidential information, accurately process financial transactions, and communicate effectively with diverse clientele. Highly skilled in adapting to fast-paced environments, troubleshooting complex issues, and delivering reliable remote support. Committed to enhancing customer satisfaction and operational efficiency through proactive problem-solving and exceptional service delivery.
Overview
7
7
years of professional experience
Work History
Cook
TADA Meats
Maquoketa, IA
11.2025 - Current
- Monitored and followed safety procedures and standardized recipes during the preparation of high-quality meat products.
- Executed proper operation and maintenance of kitchen equipment, guaranteeing high hygiene standards were consistently met.
- Oversaw inventory management, implementing stock rotation practices to minimize food waste.
- Order taking with accuracy and delivery of food in a timely manner.
- Answer phones
- Ensured cleanliness and organization of kitchen workspace to maintain health and safety compliance.
- Implemented portion control practices to enhance consistency in meal presentation and reduce waste.
- Boosted customer satisfaction with timely meal preparation, meeting strict deadlines during peak service hours.
- Collaborated with fellow kitchen staff, effectively managing multiple tasks for seamless operations.
- Demonstrated excellent problem-solving skills under pressure, resolving issues efficiently while maintaining composed demeanor throughout busy shifts.
- Coordinated with front-of-house staff to ensure clear communication of special orders or dietary restrictions from customers during service hours.
- Maintained calm, focused demeanor during high-pressure service periods, ensuring efficient operation.
Cook & Bartender
Fletch's Pub
Lost Nation, IA
02.2023 - Current
- Provided professional customer service in a high-volume environment, balancing accuracy and speed under pressure.
- Processed payments, managed customer tabs, and handled cash transactions with 100% accuracy.
- Adapted quickly to cover shifts and supported seamless operations during large community events.
- Maintained compliance with health, safety, and operational standards.
- Trained new team members on cooking techniques and kitchen operations.
- Prepared diverse menu items following recipes and presentation standards.
- Ensured food safety and sanitation practices met health regulations.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
Rural Carrier Associate
United States Postal Service (USPS)
Maquoketa, IA
06.2022 - 02.2023
- Delivered personalized service to 500+ customers daily across a 120-mile route, managing confidential and sensitive information with accuracy.
- Processed financial transactions including cash-on-delivery and postage due with accountability and compliance to federal standards.
- Utilized digital systems to update address records, track packages, and process delivery documentation.
- Consistently met strict performance goals for timeliness, reliability, and customer satisfaction.
- Maintained accurate records of deliveries and customer interactions.
- Sorted and delivered mail efficiently in designated rural routes.
- Provided exceptional customer service by addressing inquiries promptly.
- Collaborated with team members to optimize delivery processes.
- Demonstrated flexibility in adjusting schedules to accommodate unexpected staff shortages or increased workload demands.
- Reduced the occurrence of misdelivered mail by diligently verifying addresses before each dropoff.
- Maintained accurate records of deliveries, undeliverable items, and forwarding addresses for seamless operations.
- Adapted quickly to changing weather conditions, maintaining professional performance levels in various climates while prioritizing safety precautions at all times.
- Trained new Rural Carrier Associates on best practices for efficient mail processing, vehicle operation, and customer service procedures.
- Contributed to creating a positive team atmosphere by actively participating in staff meetings, sharing ideas for improvement, and supporting coworkers when needed.
- Developed strong relationships with customers, fostering trust and loyalty through reliable service.
Paraprofessional
Maquoketa Community High School
Maquoketa, IA
08.2019 - 06.2022
- Supported teachers and students by providing clear explanations and adapting communication to diverse learning needs.
- Maintained confidentiality and discretion while managing sensitive student records and academic performance data.
- Assisted with clerical duties, documentation, and record management to support classroom operations.
- Facilitated small group activities to enhance student learning and collaboration.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Promoted a respectful classroom culture by modeling appropriate behavior and reinforcing positive interactions among peers.
- Collaborated with teachers to develop and implement individualized education plans for students with special needs.
Education
Nail Technology -
Capri College
Dubuque, IA01-1997
Instructor Program - undefined
Capri College
Dubuque, IA01-2000
Cosmetology - undefined
Capri College
Dubuque, IA01-1998
High School Diploma - undefined
Green Valley High School
Green Valley, IL05-1989
Skills
- Customer Service & Client Relations
- Data Entry & Accuracy
- Problem Solving & Conflict Resolution
- Remote Work Tools & Computer Systems
- Cash Handling & Payment Processing
- Confidentiality & Compliance
- Adaptability & Multitasking
Timeline
Cook
TADA Meats
11.2025 - Current
Cook & Bartender
Fletch's Pub
02.2023 - Current
Rural Carrier Associate
United States Postal Service (USPS)
06.2022 - 02.2023
Paraprofessional
Maquoketa Community High School
08.2019 - 06.2022
Instructor Program - undefined
Capri College
Cosmetology - undefined
Capri College
High School Diploma - undefined
Green Valley High School
Nail Technology -
Capri College