Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
Generic

Susan Weiss

Houston,TX

Summary

Proven professional with extensive experience in customer service and office management, notably at The Women's Home. Excelled in reception desk management and client relations, enhancing visitor experiences and streamlining office operations. Demonstrated bookkeeping prowess and exceptional verbal communication, contributing to a more efficient, welcoming environment.

Overview

1
1
year of professional experience

Work History

Receptionist

The Womens Home
Houston, Texas
03.2024 - Current
  • Greeted visitors and provided them with assistance.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Verified visitors' identification cards before allowing access to the building.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Monitored security cameras in the lobby area to ensure safety of employees and guests.
  • Updated daily log book with information about visitors entering the premises.
  • Organized conference room reservations for meetings or events.
  • Prepared welcome packages for new hires containing relevant paperwork and other important details.
  • Created badges for temporary personnel who entered the building on a daily basis.
  • Answered and directed incoming calls using multi-line telephone system.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Sorted incoming mail and directed to correct personnel each day.
  • Handled customer inquiries and complaints, providing timely and appropriate solutions.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.

Sales Associate

The Cottage Shoppe Of Acadiana
Houston, Texas
03.2024 - Current
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Processed transactions using a point-of-sale system.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Built relationships with customers to encourage repeat business.
  • Organized stockroom shelves according to size, color or style.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Demonstrated product features and benefits for customers' needs.
  • Handled customer complaints in a professional manner.
  • Upsold additional items based on customer interests and needs.
  • Suggested ideas for improving store operations and increasing profits.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Answered incoming telephone calls to provide store, products and services information.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Collected payments and provided accurate change.
  • Worked with fellow sales team members to achieve group targets.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Assessed customer needs to provide assistance and information on product features.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Received and displayed product shipments on store retail shelves upon delivery.
  • Greeted customers to determine wants or needs.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Answered store and merchandise questions and led customers to wanted items.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Described merchandise and explained use, operation and care.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Bagged or packaged purchases and wrapped gifts.
  • Watched for and recognized security risks and thefts to prevent or handle situations.

Education

GED -

Bay City High School
Bay City, TX
06-1993

Skills

  • Bookkeeping
  • Scheduling
  • Scheduling appointments
  • Phone etiquette
  • Reception desk management
  • Multi-line phone system operation
  • Positive and professional
  • Information protection
  • Verbal and written communication
  • Telephone skills
  • Multi-line telephone skills
  • Customer and client relations
  • Customer/Client relations

Affiliations

I am a hard worker, dependable, focused, reliable person that is able to learn quickly.

Languages

English
Professional

Timeline

Receptionist

The Womens Home
03.2024 - Current

Sales Associate

The Cottage Shoppe Of Acadiana
03.2024 - Current

GED -

Bay City High School

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Susan Weiss