Susan Welch

Review recorded and written communications and workorders of the CCR team.

Report any issues noted to the CCR Team Lead and/or Operations Manager.

Monitor email communications between the New Construction Team and the home builders in the field, and report or follow up with any concerns.

Provide back up to assure that phone calls are answered in a timely manner, as well as provide a point of contact for any special request phone calls or complaints with technicians, etc.

Support the CCR Team Lead in information collected for one on one meetings and reviews.

• Provided excellent customer care by answering phone calls, assisting with product selection and handling ordering functions. Schedule repair and warranty calls for the service and installation departments.
• Assist custo.ers in choosing and ordering new garage doors
• Delivered comprehensive product support, assisting customers with troubleshooting and usage guidance.
• Conducted follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels.
• Developed effective time management strategies to efficiently handle multiple tasks simultaneously without compromising quality.
• Responded to customers and home builder email requests, offering excellent support and tailored recommendations to address needs.
• Maintained up-to-date knowledge of product and service changes.
• Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Actively participated in weekly team meetings, discussing challenges faced as well as recommending solutions towards improving overall departmental performance and customer satisfaction.
• Self-motivated, with a strong sense of personal responsibility.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Passionate about learning and committed to continual improvement.
• Managed time efficiently in order to complete all tasks within deadlines.
• Organized and detail-oriented with a strong work ethic.
• Paid attention to detail while completing assignments.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Strengthened communication skills through regular interactions with others.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Learned and adapted quickly to new technology and software applications.
• Proved successful working within deadlines and a fast-paced environment.
• Developed and maintained courteous and effective working relationships.
• Demonstrated strong organizational and time management skills while managing multiple projects.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Answered phone promptly and directed incoming calls to correct offices. Distributed service and warranty request calls to the CCR next in que or next available.
• Responded to inquiries from callers seeking information.
• Answered central telephone system and directed calls accordingly.
• Handled assignments independently with good judgement and critical thinking skills.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
• Monitored and screened visitors to verify accessibility to inter-office personnel.
• Enhanced visitor experience by providing detailed information and assistance as needed.
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Passionate about learning and committed to continual improvement.
• Managed time efficiently in order to complete all tasks within deadlines.
• Organized and detail-oriented with a strong work ethic.
• Paid attention to detail while completing assignments.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Strengthened communication skills through regular interactions with others.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Learned and adapted quickly to new technology and software applications.
• Developed and maintained courteous and effective working relationships.

• Developed creative design for banners and signs.
• Edited and enhanced existing artwork and graphics.
• Applied color theory and composition techniques to construct appealing designs.
• Created digital image files for use in digital and traditional printing methods.
• Utilized proprietary software based on Adobe Creative Suite and Microsoft Wi dows to design and produce creative designs for vinyl signage.
• Employed design fundamentals when selecting typography, composition, layout, and color in design work.
• Improved client satisfaction by creating visually appealing and impactful graphic designs for various signage.
• Worked with clients to gather and define requirements, establish scopes, and manage project milestones.
• Completed final touches for projects before rollout.
• Implemented feedback and suggestions from clients to improve designs.
• Met with customers to present mockups and collect information for adjustments.
• Conceptualized creative designs for banners and signs.
• Completed final touches for projects such as images sizes and font selection.
• Proved successful working within tight deadlines and a fast-paced environment.
• Streamlined project workflows, ensuring timely delivery of design projects.
• Elevated customer satisfaction by personalizing graphic design solutions, meeting deadlines, and prompt follow up on any customer concerns.
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Passionate about learning and committed to continual improvement.
• Worked flexible hours across night, weekend, and holiday shifts.
• Managed time efficiently in order to complete all tasks within deadlines.
• Organized and detail-oriented with a strong work ethic.
• Paid attention to detail while completing assignments.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Strengthened communication skills through regular interactions with others.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Learned and adapted quickly to new technology and software applications.
• Developed and maintained courteous and effective working relationships.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Identified issues, analyzed information and provided solutions to problems.