SUSAN WIGGINS
Norman,OK
Summary
Experienced office manager with over 20 years of experience in customer service. Excellent reputation for resolving problems and improving customer satisfaction. Multitasking abilities. Remotely working from home with different computer programs including zoom and Microsoft teams.
Overview
20
20
years of professional experience
Work History
COVID-19 Case Investigator - Remote
OSDHS/Express Services
NORMAN, United States
08.2021 - 04.2022
- Coordinated with public health and local facilities to support isolation and quarantine of individuals.
- Offered basic guidance regarding testing and medical consultation for those exposed to people with COVID-19.
- Collected and recorded information in electronic medical records.
- Contacted people exposed to individuals with COVID-19, assessed symptoms and referred for testing.
- Communicated with documented COVID-19 patients and other exposed persons via phone call, text, e-mail and other platforms.
- Performed record keeping by logging client information within secure contact-tracing software.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Used Microsoft Word and other software tools to create documents and other communications.
Customer Service /Purchasing Manager
Natural Native, LLC
Norman, OK
01.2019 - 10.2020
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Launched quality assurance practices for each phase of development
- Oversaw supply chain and supported tech transfer projects, batch release testing, change management and resolution of customer complaints.
- Provided primary customer support t internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
Absentee Voting Coordinator/Customer Service
Cleveland County Election Board
Norman, OK
08.2012 - 07.2019
- Processed thousands absentee voter applications and correspondence according to rules and procedures declared by state of Oklahoma.
- Generated and produced accurate mailing of all absentee ballots, including overseas voters and uniformed service members.
- Supervised staff at in-person absentee voting sites.
- Assisted in processing and counting of all absentee ballots.
- Reconciled official voted ballots to ensure accuracy and stored all in safe manner according to state laws.
- Effectively met crucial time sensitive deadlines while handling daily office tasks.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Skills
- Time Management
- Positive Attitude
- Microsoft Software Proficiency
- Interpersonal Skills
- Excellent Customer Skills
- Communication Skills
- Computer Proficiency
- Self-motivated Professional
- Flexible & Adaptable
- Remote Work
- Database and Client Management Systems
- Billing and Invoicing
Timeline
COVID-19 Case Investigator - Remote
OSDHS/Express Services
08.2021 - 04.2022
Customer Service /Purchasing Manager
Natural Native, LLC
01.2019 - 10.2020
Absentee Voting Coordinator/Customer Service
Cleveland County Election Board
08.2012 - 07.2019