Susan Wilburn
Springtown,TX
Summary
Experienced Assistant Warden with broad background in corrections and public safety. Demonstrates effective leadership, exceptional judgment, and solid understanding of legal compliance within correctional facilities. Strengths include crisis management, team building, and policy implementation that improves security measures. Past roles reveal tangible impact on operational efficiency and inmate rehabilitation initiatives.
Overview
40
40
years of professional experience
Work History
Training Manager
Management & Training Corporation
Henderson , Texas
07.2016 - Current
- Organized and coordinated training sessions for new employees.
- Developed training materials, including manuals, guides and handouts.
- Reported progress against planned activities to secure management support and achieve objectives.
- Used expert platform and third-party application knowledge to customize and deliver virtual and in-person training.
- Benchmarked learning and development strategies using industry best practices.
- Assisted with onboarding new employees by conducting orientation and company-wide or job-specific training.
- Presented training information via role playing, simulations and team exercises.
- Evaluated employee skill levels and implemented new techniques to boost staff knowledge.
- Effectively trained instructors and supervisors on techniques for managing employees.
- Facilitated training on benefits, FMLA and CFRA, new employee orientation and performance appraisals.
- Maintained corporate responsibility by staying up-to-date with laws affecting human resource training programs.
Asst Warden
Texas Dept. of Criminal Justice
Snyder, Texas
08.2013 - 02.2015
- Provided guidance to staff regarding inmate behavior, safety protocols, and disciplinary actions.
- Conducted regular inspections of prison facilities for contraband or other violations of policy.
- Facilitated communication between inmates, correctional officers, and other personnel.
- Ensured that all inmates had access to necessary medical care and mental health services.
- Maintained records of inmate grievances and complaints, as well as any disciplinary action taken against inmates.
- Coordinated programs such as rehabilitation services, educational classes, work assignments, and recreational activities for inmates.
- Investigated incidents involving inmates or staff members to determine appropriate corrective action.
- Supervised the daily operations of the facility including housing units, recreation yards, dining halls, visitation areas.
- Advised correctional officers on proper techniques for searching inmates and their cells for contraband items.
- Reviewed incident reports submitted by staff members in order to identify trends or issues that need to be addressed.
- Participated in meetings with outside agencies such as law enforcement personnel or court representatives.
- Developed strategies for responding effectively to emergency situations within the facility.
- Evaluated performance reviews of subordinate staff members in order to provide feedback on job performance.
- Collaborated with other departments within the prison system in order to coordinate resources or services needed by inmates.
- Prepared detailed reports summarizing operational activities at the facility on a monthly basis.
- Coordinated shakedowns to locate and remove unauthorized items.
- Inspected locks, window bars, doors, and security systems to support escape prevention.
- Conducted scheduled headcounts to verify presence of prisoners.
- Assigned and monitored training needs of subordinate staff members to close knowledge and performance gaps.
- Conducted fire, safety and sanitation inspections.
- Used weapons, handcuffs and physical force to maintain discipline and order among prisoners.
- Oversaw facility operations when monitoring laundry services, meal preparation and service, prisoner escorting and video surveillance.
- Assigned inmates to open and appropriate housing units.
- Promoted safety, order, and functionality of facility.
Asst Warden
TDCJ Hilltop Unit
Gatesville , TX
09.2011 - 08.2012
- Assisted in the development and implementation of security policies and procedures.
- Provided guidance to staff regarding inmate behavior, safety protocols, and disciplinary actions.
- Conducted regular inspections of prison facilities for contraband or other violations of policy.
- Facilitated communication between inmates, correctional officers, and other personnel.
- Ensured that all inmates had access to necessary medical care and mental health services.
- Maintained records of inmate grievances and complaints, as well as any disciplinary action taken against inmates.
- Coordinated programs such as rehabilitation services, educational classes, work assignments, and recreational activities for inmates.
- Investigated incidents involving inmates or staff members to determine appropriate corrective action.
- Supervised the daily operations of the facility including housing units, recreation yards, dining halls, visitation areas.
- Reviewed incident reports submitted by staff members in order to identify trends or issues that need to be addressed.
- Participated in meetings with outside agencies such as law enforcement personnel or court representatives.
Asst Regional Director
TDCJ-ID
Austin , Texas
09.2008 - 09.2011
- Monitored day-to-day operations to ensure compliance with organizational standards and objectives.
- Assisted in the development and implementation of regional strategies, policies, and procedures.
- Provided administrative support to Regional Director as needed.
- Developed relationships with key stakeholders within the region.
- Encouraged collaboration among team members to foster a positive work environment.
- Maintained records of regional activities including performance metrics and reports.
- Facilitated communication between various departments in order to maximize efficiency of operations.
- Provided guidance and direction to staff regarding operational procedures.
- Collaborated with team members in developing best practices to support company objectives.
- Participated in round table discussions to brainstorm business strategies.
- Monitored compliance with all legal and regulatory requirements within the region.
- Directed operations across multiple locations, ensuring alignment with corporate goals and standards.
- Managed crisis situations, ensuring minimal disruption to operations and maintaining brand integrity.
Regional Coordinator- Grievance
TDCJ ID
Plainview , TX
01.2005 - 09.2008
- Conducted regular meetings with local teams to review performance and identify areas of improvement.
- Managed the recruitment process for new hires in the region, including interviewing potential candidates.
- Organized training sessions for staff members to improve their skills and knowledge of company policies and procedures.
- Ensured compliance with all applicable laws, regulations, policies, and procedures related to operations.
- Provided support during visits from corporate executives by coordinating logistics such as transportation, accommodations.
- Prepared presentations summarizing regional performance results for quarterly board meetings.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Analyzed evidence to determine the nature of violations and identify potential suspects.
- Organized, analyzed, evaluated, interpreted, and reported on investigative information.
- Provided expert testimony in court proceedings related to investigation findings.
- Trained personnel in proper investigative techniques and protocols.
- Monitored progress of pending investigations to ensure timely completion.
Grievance Lt.
TDCJ ID Gib Lewis
Woodville, TX
05.1997 - 01.2005
- Investigated inmate grievances and complaints in accordance with agency policies and procedures.
- Interviewed employees and gathered pertinent information for investigations and departments.
- Administrative reviews for Security staff and relief factor as a Lt.
- Drafted reports summarizing findings and recommended resolutions for management consideration.
- Prepared documentation for internal records, including case summaries and recommendations for resolution.
- Testified at Spears Hearings, prior to 1983 filings in court.
- Maintained confidentiality regarding all matters related to personnel issues and grievances.
- Interpreted relevant policies, laws, regulations, and other documents as needed.
Correctional Officer
TDC
Lovelady , Texas
01.1985 - 05.1995
- Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.
- Maintained order in the prison by monitoring inmate behavior and intervening when necessary.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
- Performed security checks on visitors entering the facility as well as on packages being delivered to inmates.
- Responded to emergency situations such as riots or disturbances with appropriate force measures.
- Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
- Investigated incidents involving prisoners or staff to determine who was responsible for any violations of policies or procedures.
- Developed individualized treatment plans for each inmate based on assessments of their mental health needs.
- Prepared detailed reports documenting all relevant information related to daily operations at the correctional facility.
- Served as liaison between families of inmates ensuring they were kept informed about their loved ones' progress in custody.
- Inspected cells and conducted random searches of common areas.
- Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
Education
Associate of Arts - General Studies
South Plains College
Levelland, TX05-2013
Skills
- Program Optimization
- Strategic thinker
- Verbal and writing communication
- Team development strategies
- Security Protocols
- De-Escalation Techniques
- Policy Enforcement
- Workplace Safety
- Inmate Supervision
- Treatment delivery
- Administrative Oversight
- Multitasking
- Train employees
Affiliations
- Hostage Negotiations Team Member
- Corporate Gender Responsive Trainer
Timeline
Training Manager
Management & Training Corporation
07.2016 - Current
Asst Warden
Texas Dept. of Criminal Justice
08.2013 - 02.2015
Asst Warden
TDCJ Hilltop Unit
09.2011 - 08.2012
Asst Regional Director
TDCJ-ID
09.2008 - 09.2011
Regional Coordinator- Grievance
TDCJ ID
01.2005 - 09.2008
Grievance Lt.
TDCJ ID Gib Lewis
05.1997 - 01.2005
Correctional Officer
TDC
01.1985 - 05.1995
Associate of Arts - General Studies
South Plains College
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