Susan Willhelm
La Mesa,CA
Summary
What a better experience would there be than the opportunity to talk to people that share the same heartfelt feeling about our pets. It's true - pets brings us together. Helping customers, finding solutions and sharing with each other is what really matters. Caring and sharing. Customer service is taking that extra step - doing more than expected for customers. Animals and people appreciate and remember kindness . When you have a love for animals - its not hard to find something to talk about!
Overview
34
34
years of professional experience
Work History
Customer Service / Trainer
ASI Heating and Air
San Diego, CA
08.2011 - 03.2023
- First 8 years of employment as customer service representative. Answered high volume incoming calls and scheduled clients appointments for service and sales.
- Developed and implemented customer service training plans.
- Provided guidance and feedback to employees on how to improve their customer service skills.
- Resolved customer complaints and concerns
- Created standardized policies, procedures, and guidelines for customer.
Dispatcher/ Customer Service
Aairco Air Conditioning & Heating
La Mesa, CA
02.1998 - 02.2009
- Received and dispatched calls for service and sales.
- Invoicing and collecting
- Updated records of driver locations, delays, and cancellations.
Cashier
Big Bear Markets
El Cajon, CA
02.1989 - 02.1994
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, and checks.
Education
High School Diploma -
El Capitan High School
Lakeside, CA06-1967
Skills
- First employment in 1967 was working as a veterinarian assistant Helping with checking in animals both injured and sick I also gained experience assisting Doctors with surgeries and procedures During this time I experienced amazing , funny and sad times with the many breeds and types of pets we cared for!
- Animals have always been considered family throughout my life (including Tojo our Basset Hound that lived to be 22 years old )
- Customer service has been the biggest part of my work experience
- I enjoy talking and conversing with people!
- Blue Buffalo is a product I would be proud to talk about!
- I understand the importance of earning and keeping customers
Timeline
Customer Service / Trainer
ASI Heating and Air
08.2011 - 03.2023
Dispatcher/ Customer Service
Aairco Air Conditioning & Heating
02.1998 - 02.2009
Cashier
Big Bear Markets
02.1989 - 02.1994
High School Diploma -
El Capitan High School
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