Susan Williams
San Marcos,CA
Summary
I was raised in London and traveled to many countries being exposed to different cultures and personalities. Whilst being trained in Silver Service learning how to conduct whilst helping Royals and Dignitaries from around the world. Learning how to conduct myself appropriately in doing so gained specialty in customer service with a smile and willingness to solve guest requirements . I have been in sales and promotions in many business fields. Receptionist, Associate Assistant in many companies organizing special sales events and promotions. Using understanding and compassion whilst fundraising and organizing a support group with education patient symposiums. As a Special Education Paraprofessional with a background in assisting teachers and parents with special needs of all ages in classroom and activities . Knowledgeable in school safety.
Overview
47
47
years of professional experience
Work History
Special Education Assistant
SUSD
Stockton, CA
05.2007 - 05.2020
- Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
- Gave one-on-one attention to students, while maintaining overall focus on entire group.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Monitored student classroom and outdoors activities to promote student safety.
- Aided elementary school special education teachers in reinforcing efforts for children with various learning and behavioral needs.
- Built trust and rapport with students through positive reinforcement and strong communication skills.
- Documented student behaviors, interventions and outcomes to enable lead teacher to address pertinent issues.
Banquet Supervisor/Tourist Information Officer
Old Royal Naval College/Greenwich Palace
Greenwich UK, London
01.1998 - 04.2018
- Silver Service Banquet Supervisor approx., 600 dignitary guests and Royals for Breakfast, Lunch and or Dinner. Worked with Chef and Manager to organize the supplies for waiters and waitresses. Inspect table layouts, wines and side tables.
- Built personal relationships with guests to promote positive experiences.
- Organize supplies for Tourist Booth. Answered questions, pointed out important features, and offered further details about special exhibits to educate visitors.
- Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
- Worked flexible hours; night, weekend, and holiday shifts.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Associate Assistant
Metlife Group Health Headquarters
Orange, CA
01.1990 - 01.1995
- Asked investigative questions to create Group Insurance Portfolios for specific company and Sales Assistants.
- Assumed responsibility for supplies needed for different health plans and the representatives information keeping stock at optimal levels.
- Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
- Gathered, organized and input information into digital database.
Switchboard Receptionist
Kelly Girl Agency
Anaheim, CA
01.1981 - 07.1989
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Connected callers with appropriate professional, department or business.
- Supported customers by managing [Number] calls per day efficiently while maintaining professionalism and upbeat tone.
- Performed clerical work such as sorting mail, restocking supplies and typing documents.
Education
High School Diploma -
Silverthorne Secondary School
London UK06.1966
Skills
- Supportive
- Patient & Understanding
- Helpful & Compassionate
- Strong leader
Dog training & listening to live music.
To be a dog trainer you have to read there energy and body language with positive and loving reinforcements with lots of patience and a happy energy. I love to dance and listen to live music here in San Diego.
Timeline
Special Education Assistant
SUSD
05.2007 - 05.2020
Banquet Supervisor/Tourist Information Officer
Old Royal Naval College/Greenwich Palace
01.1998 - 04.2018
Associate Assistant
Metlife Group Health Headquarters
01.1990 - 01.1995
Switchboard Receptionist
Kelly Girl Agency
01.1981 - 07.1989
High School Diploma -
Silverthorne Secondary School