Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Susan Willis

Garland,United States

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Overview

9
years of professional experience

Work History

Murphy USA

Assistant Manager
05.2020 - Current

Job overview

  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Monitored security to protect employees, customers and property.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Tom Thumb Food Stores

Deli Clerk
04.2015 - 04.2020

Job overview

  • Greeted customers at counter to fulfill requests and answer questions.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
  • Delivered exemplary customer service to guests, even in peak business periods to promote retention.
  • Listened to customer requests and suggested additional menu items as appropriate to upsell products.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Offered product samples to customers, generating additional sales through taste-testing.
  • Learned other teammates' work tasks to train as backup.
  • Monitored inventory levels to order new supplies and maintain consistent stock.
  • Operated cash register to manage cash and credit card transactions, providing receipts for proof of transaction.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Prepared salads, soups and sandwiches for customers.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Filled out daily shift log to record amount of food prepared, used and leftover.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Accurately operated cash register to process customer payments.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
  • Brewed coffee and tea and changed out drink station syrups.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Delivered exceptional service as illustrated through multiple positive Yelp reviews.

Education

Garland High School

GED
05.2003

University Overview

Skills

  • Cost Control
  • Staff Management
  • Financial Management
  • Staff Training
  • Staff Supervision
  • Customer Service and Satisfaction
  • Shift Coverage
  • Cash Deposits and Receipts

Timeline

Assistant Manager
Murphy USA
05.2020 - Current
Deli Clerk
Tom Thumb Food Stores
04.2015 - 04.2020
Garland High School
GED

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