SUSAN WINGFIELD

Workforce Manager Lead/Staffing Resource Manager

IBM

07.2000 - Current

Deployed technical and functional consultants to projects for the federal and commercial clients.
Reduced bench levels by assigning consultants to projects matching skills and career interests where applicable.
Championed adoption of Agile methodologies, resulting in faster response times to changing business needs and increased efficiency in managing deployments.
Developed training materials for end-users following major system updates, facilitating smooth adoption of new features and minimizing user frustration during transition periods.
Successfully led new hire orientation classes for Federal and Commercial Sectors, with class size as large as 40 or more people.
Developed training videos on basic time keeping procedures for long-term use.
Collaborate with Project Managers on staffing strategies and plans for current consultants, subcontractors and global resources.
Prepared and analyzed weekly staffing reports utilizing various IBM tools also including (excel MS Word).
Participated in external recruiting activities and interviewed candidates through local colleges, job fairs, and web conferences,
Played a critical role in achieving company-wide compliance goals with industry standards and regulatory requirements by ensuring all deployments adhered to established policies and procedures.
Worked with employees on career development plans, skill building, and placement onto project opportunities maximizing career growth experience.
Established tracking report on deployment and utilization status, providing greater transparency to Leadership on status of teams.
Leveraged data analytics tools to track program outcomes, utilizing insights to make informed decisions about resource allocation and strategic planning.
Mentored staff members through regular feedback sessions on performance improvement areas while celebrating successes and achievements to boost morale.
Managed relationships throughout the deployment process, ensuring timely fulfillment of requests with qualified candidates.
Managed subcontracting process for DTT cross sector.