Susan Winter
Lansing,MI
Summary
To use my strong educational background and the talents I've acquired over the past fifteen years in an office setting. Strong interpersonal and organizational abilities, time management and attention to detail, technical expertise, efficient communication, and flexibility in a fast-paced workplace are a few of these abilities.
Professional administrative support specialist prepared for role requiring meticulous organization and effective communication. Proven ability to manage schedules, correspondence, and records while maintaining high standards. Focused on team collaboration and achieving results with reliability and adaptability.
Overview
16
16
years of professional experience
Work History
Secretary 9
Michigan Department of Education/School Health and Safety-Safe and Supportive Schools Unit
01.2017 - Current
- Serve as management assistant to the unit supervisor
- Perform advanced secretarial assignments including interpreting policies and procedures, analyzing data, assessing risks, implementing ideas and recommending actions
- Monitor the state and federal funding sources, run reports and manage records
- Communicate assignments, projects, and directions to staff, as well as arrange and facilitate meetings and conferences for professionals and/or management staff
- Responsible for tracking and monitoring assignments, projects and grant requirements. Lead work groups and assess effectiveness, efficiency and equity of efforts, and ensure due dates are met
- Compose and edit correspondence related to the School Health and Safety unit, work with other MDE units and other state and local agencies on joint projects
- Serve as a liaison for supervisor with unit and department staff, State Board of Education Office, other state agency partners, public and nonpublic school officials and legislators
- Prepare, proof, and edit all State Board of Education items and bill analysis, create flow charts, checklists and surveys, maintain confidential and sensitive information
- Process and log procurement card purchases, and track receivables
- Oversee the work of office support staff and/or temporary employees
- Serve in a decision-making capacity in the absence of the unit supervisor
- Responsible for Office of Health and Safety website changes on the Michigan Department of Education (MDE) website
Human Resources Coordinator
State of Illinois-Department of Human Services/Bureau of Employee Services
01.2012 - 01.2017
- Supervised work groups and facilitated meetings within the Bureau of Personnel Services, executing a variety of administrative duties, which included supporting the HR department with numerous tasks related to personnel management, recruitment, and documentation.
- Served as a liaison between the HR division and employees, promoting effective communication and the prompt resolution of complaints and requests. Addressed HR-related inquiries from both internal and external parties, assisted in the hiring and recruitment process by providing employment contracts and conducting background checks.
- Posted job advertisements, organized resumes and applications, arranged interviews, and contributed to the interview process, all of which were part of my support for the recruitment efforts.
- Conducted orientations for new employees and aided in onboarding procedures.
- Ensured compliance with labor laws; assisted with benefits administration and payroll processing; provided administrative support to the HR department in daily operations.
- Organized employee development initiatives and programs; assessed effectiveness and efficiency using various metrics; implemented project management techniques while prioritizing tasks through strategic HR planning; and participated in a team responsible for policy establishment and compliance assurance.
- Sourced candidates, conducted background checks, assisted with the shortlisting process, issued employment contracts, and more to facilitate the hiring and recruitment process.
- Updated HR databases with information regarding new hires, separations, vacation time, and sick leave, for instance.
- Aided in payroll preparation by providing relevant information, such as leaves, bonuses, and absences. Created documentation for HR policies and regulations.
- Responded to inquiries from staff members and provided relevant information. Organized meetings, training sessions, and HR initiatives.
- Collaborated with the HR department to ensure adherence to the company's policies and procedures.
M.A. Psychology Intern
TASC (Treatment Alternatives for Safe Communities)
01.2010 - 01.2012
- Provided behavioral health recovery management services to people with mental health issues and substance misuse under the supervision of the Senior Case Manager.
- Used thorough casework and case management techniques to manage a caseload of clients with co-occurring disorders from evaluation and referral to the TASC program's discharge date.
- Information about Criminal Justice-Involved Populations and Substance Use Disorder Programs was sent to Medicaid and Coordinated Care Organizations, and providers of substance use disorders received technical assistance with Medicaid and Coordinated Care.
- Completed client reports for senior management, updated client files, attended frequent staff meetings, kept correct records on allocated caseloads, and performed extra duties as delegated by the Senior Case Manager.
Education
Master of Arts (M.A.) - Psychology
Argosy University
Chicago01.2012
Elementary Education Teaching Certificate (K-9) - Math, Social Studies, Language Arts Endorsements
University of Illinois at Springfield
Springfield, IL01.2001
Bachelor of Arts (B.A) - Psychology
Saint Louis University
St. Louis, MO01.1999
Skills
- Office administration
- Organization
- Problem-solving
- Conflict resolution
- Negotiation tactics
- Confidential document control
- Superb interpersonal skills
- Compliance
- Document preparation
- Complex Problem-solving
- Report writing
- HR policies compliance
- Administering disciplinary procedures
Timeline
Secretary 9
Michigan Department of Education/School Health and Safety-Safe and Supportive Schools Unit
01.2017 - Current
Human Resources Coordinator
State of Illinois-Department of Human Services/Bureau of Employee Services
01.2012 - 01.2017
M.A. Psychology Intern
TASC (Treatment Alternatives for Safe Communities)
01.2010 - 01.2012
Elementary Education Teaching Certificate (K-9) - Math, Social Studies, Language Arts Endorsements
University of Illinois at Springfield
Bachelor of Arts (B.A) - Psychology
Saint Louis University
Master of Arts (M.A.) - Psychology
Argosy University