Summary
Overview
Work History
Education
Skills
Certification
Community Service
Timeline
Generic

Susan Wishod-Gross

Glenmont,USA

Summary

Proven dedication to improving community health through direct care, fundraising, and volunteer initiatives. Extensive experience in pharmacies and retail, showcasing strong customer service and healthcare skills. Volunteering in a trauma emergency room provided valuable insights into healthcare operations and solidified acommitment to a healthcare career.

Overview

35
35
years of professional experience
1
1
Certification

Work History

Walmart Johnson & Johnson Products Merchandiser

Acosta Merchandising
Clifton Park, NY
02.2025 - Current
  • Merchandising coverage for Walmart’s Johnson & Johnson products

Seasonal Merchandiser

HomeGoods
Glenmont, NY
11.2024 - 01.2025
  • Arranged holiday shelves and displays

Customer Service

CVS Health
Glenmont, NY
10.2023 - 10.2024
  • Resolved inquiries and complaints efficiently, delivering exceptional customer service.
  • Processed an average of 90 customers daily, achieving a 98% satisfaction rate.
  • Cultivated positive relationships with customers and team members to enhance collaboration.

Designated Hitter

Walgreens
Saratoga Springs, NY
06.2022 - 11.2022
  • Alternated between front-end duties and pharmacy
  • Answered incoming calls and addressed questions
  • Recognized challenging behavior and maintained peaceful encounters

Customer Service Associate

Walgreens
Saratoga Springs, NY
09.2020 - 01.2022
  • Provided support to all departments
  • Managed retail transactions

Direct Support Provider

Saratoga Bridges NY-ARC
Malta, NY
06.2016 - 09.2019
  • Facilitated enrichment activities for seniors and retirees with developmental challenges.
  • Monitored progress and documented behavior to comply with Medicaid protocols.

Director of Development

Hospice Care Stamford Healthcare System
Stamford, CT
02.1996 - 05.1997
  • Created marketing materials to promote fundraising initiatives.
  • Maintained accurate records of all donations received by the organization.
  • Developed and implemented comprehensive fundraising strategies to meet organizational goals.

Vice President of Communications and Marketing

United Way of Coastal Connecticut
Bridgeport, CT
06.1990 - 12.1992

Vice President of Public Affairs and Direct Response

United Way of Bergen County
Oradell, NJ
06.1990 - 12.1992

Education

BA - Psychology

SUNY Buffalo
01.1981

Skills

  • Customer service advocacy
  • Active listening
  • Empathy and patience
  • Medical terminology and BLS
  • Administrative expertise
  • Planning and coordination
  • Team collaboration
  • Analytical problem-solving
  • Diversity appreciation
  • Verbal and written proficiency

Certification

  • Delmar Bethlehem EMS member
  • ER volunteer at Danbury Trauma Hospital-Western CT Health Network
  • BLS-CPR AHA recertification March 2025
  • Certified WWWS-BOCES Clinical Medical Assistant and Phlebotomy Technician
  • CMA internship at Queensbury Family Health-Hudson Health Network

Community Service

  • Delmar-Bethlehem Emergency Services, volunteer
  • Danbury Trauma Hospital, ER volunteer
  • Code Blue/SOS Saratoga Springs, meal prep and outreach
  • Habitat for Humanity Women’s Build, volunteer

Timeline

Walmart Johnson & Johnson Products Merchandiser

Acosta Merchandising
02.2025 - Current

Seasonal Merchandiser

HomeGoods
11.2024 - 01.2025

Customer Service

CVS Health
10.2023 - 10.2024

Designated Hitter

Walgreens
06.2022 - 11.2022

Customer Service Associate

Walgreens
09.2020 - 01.2022

Direct Support Provider

Saratoga Bridges NY-ARC
06.2016 - 09.2019

Director of Development

Hospice Care Stamford Healthcare System
02.1996 - 05.1997

Vice President of Communications and Marketing

United Way of Coastal Connecticut
06.1990 - 12.1992

Vice President of Public Affairs and Direct Response

United Way of Bergen County
06.1990 - 12.1992

BA - Psychology

SUNY Buffalo

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Susan Wishod-Gross