Susan Witzal
Dumont,NJ
Summary
Experienced Office Manager and administration professional with 13 years of experience in overseeing wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines.
Overview
17
17
years of professional experience
Work History
Office Manager
West Milford Animal Hospital
Oak Ridge, NJ
06.2011 - Current
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Processed payroll accurately ensuring all employees were paid on time.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Supervised staff members, organized schedules and delegated tasks.
- Used judgment and initiative in handling confidential matters and requests.
- Provided training to new hires on office policies and procedures.
- Implemented and maintained company protocols to facilitate smooth daily activities.
Mortgage Loan Processor
3rd Generation Mortgages
Bayville, NJ
02.2007 - 06.2009
- Interviewed loan applicants to obtain personal and financial data and assist in completing applications.
- Ordered appraisals and title services on behalf of borrowers when necessary.
- Provided customer service by responding to inquiries regarding loan status.
- Analyzed financial data such as income, assets, liabilities, and credit history to determine risk factors associated with each loan application.
- Obtained and verified clearance of underwriting conditions to prepare loan file for submission and approval.
- Managed loan application pipeline by completing and submitting reports within allotted turn-around times.
- Evaluated financial statements and contacted institutions and customers to clarify details.
- Communicated regularly with customers throughout the entire process from origination through closing.
- Processed loan documents and ensured compliance with federal regulations.
- Inspected loan documentation for mistakes and corrected discrepancies.
- Submitted detailed loan packages to underwriting department to facilitate approval or denial processes.
- Managed conditions sent from underwriting departments.
- Assessed credit reports to determine eligibility for mortgage loans.
Education
High School Diploma -
Leonia High School
Leonia, NJ06-1984
Skills
- Operations Management
- Customer Service
- Billing
- Supply Management
- Data Entry
- Bookkeeping
- Credit and Collections
- Payroll and Budgeting
References
References available upon request.
Timeline
Office Manager
West Milford Animal Hospital
06.2011 - Current
Mortgage Loan Processor
3rd Generation Mortgages
02.2007 - 06.2009
High School Diploma -
Leonia High School
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