Susan Wolfe
Furlong,PA
Summary
Dynamic leader with extensive experience at Gap Inc/Old Navy, excelling in effective team management and talent acquisition. Achieved significant improvements in customer feedback scores while fostering a collaborative work environment. Proven track record in performance metrics analysis and driving sales growth through strategic planning and employee development.
Overview
29
29
years of professional experience
Work History
District Manager
Gap Inc/Old Navy
05.2015 - Current
- Supervised various locations, enforcing high-quality standards of operation and all visual presentations.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Cultivated strong relationships with store managers, offering guidance and support to achieve their targets.
- Achieved significant improvements in customer feedback scores by implementing rigorous service quality standards.
Human Resources Manager/Divisional Sales Manager
Bloomingdale's
12.2012 - 05.2015
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Enhanced employee retention by implementing effective talent management strategies and fostering a positive work environment.
- Boosted customer satisfaction by creating visually appealing and strategically organized merchandise displays.
- Developed relationships with key store personnel to support proper product placement and visibility.
- Developed creative solutions for unique visual challenges within limited display spaces while adhering to corporate guidelines.
Director of Merchandise Planning
Charming Shoppes
06.2010 - 08.2012
- Implemented effective allocation strategies to maximize sell-through rates while maintaining appropriate stock levels in stores.
- Developed successful pricing strategies for various product categories, boosting profitability and customer satisfaction.
- Provided guidance and support to junior planners on best practices in merchandise planning and inventory management processes.
- Influenced category-level strategies through effective communication of key insights derived from data analysis to senior management.
- Managed open-to-buy budgets effectively, balancing risks and opportunities to achieve financial targets consistently.
- Reduced inventory costs through efficient management of markdowns, promotional events, and clearance sales.
- Contributed to the development of seasonal merchandise plans, aligning product offerings with consumer demand patterns and company objectives.
Director of Store Planning
Stage Stores/Peebles
06.2006 - 06.2010
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Similar job responsibilites to director or planning at Charming Shoppes
General Manager
Bon Ton
06.1996 - 06.2006
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
Education
Associate of Science - Fashion Merchandising
Art Institute of Philadelpha
Philadelphia, PASkills
- Effective team management
- Talent acquisition
- Goal-oriented planning
- Workforce development
- Management of diverse units
- Effective team leadership
- Leadership growth
- Employee training
- Performance metrics analysis
- Sales team leadership
- Customer relations
Timeline
District Manager
Gap Inc/Old Navy
05.2015 - Current
Human Resources Manager/Divisional Sales Manager
Bloomingdale's
12.2012 - 05.2015
Director of Merchandise Planning
Charming Shoppes
06.2010 - 08.2012
Director of Store Planning
Stage Stores/Peebles
06.2006 - 06.2010
General Manager
Bon Ton
06.1996 - 06.2006
Associate of Science - Fashion Merchandising
Art Institute of Philadelpha