Summary
Overview
Work History
Education
Skills
Timeline
Generic

Susan Wolosuk

Stony Creek,VA

Summary

Dynamic General Manager with a proven track record at every position held, excelling in operations management and team leadership. Expert in P&L management and cost analysis, driving significant sales growth while fostering a collaborative work environment. Adept at training and development, ensuring high employee satisfaction and customer retention through exceptional service.

Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.

Overview

34
34
years of professional experience

Work History

General Manager

Subway
12.2023 - 03.2025
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Formulated policies and procedures to streamline operations.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.

General Manager Kitchen/Deli

Pilot Flying J Travel Center
02.2021 - 11.2023
  • Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
  • Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
  • Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Set clear expectations and created positive working environment for employees.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
  • Implemented new employee onboarding processes, providing comprehensive training that promoted retention and a strong understanding of company culture.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.

General Manager - Dunkin Donuts Express

Pilot Flying J Travel Center
02.2021 - 11.2023
  • Managed budget implementations, employee evaluations, and contract details.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
  • Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
  • Championed continuous improvement initiatives that enhanced operational performance across all departments.
  • Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.

Receiving Specialist/Store Manager/Store Merchandiser

Davis Travel Center
10.2019 - 11.2021
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Reviewed incoming shipments for correctness to ensuring no damage or duplication of orders.
  • Built professional relationships with key personnel within supplier organizations.
  • Provided new item setup, merchandising and inventory control.
  • Assisted customers with locating and obtaining items to deliver streamlined and efficient production.
  • Expedited the handling of damaged or defective products, promptly notifying appropriate parties for resolution.
  • Improved overall supply chain efficiency through close monitoring of incoming product quality.
  • Contributed to cost-saving efforts by negotiating favorable terms with freight carriers and suppliers.
  • Minimized product loss during transit by carefully inspecting packaging materials before accepting deliveries.
  • Collaborated with suppliers to resolve shipping issues, ensuring timely delivery of goods.
  • Managed returns processing efficiently, collaborating with customer service representatives to quickly resolve any issues related to returned merchandise.
  • Contributed to a positive work atmosphere within the warehouse through active participation in team-building activities and open communication with colleagues.
  • Enhanced team performance by providing constructive feedback during regular performance reviews, contributing towards continuous improvement in the receiving department.
  • Assisted in training new team members, sharing valuable knowledge on best practices for receiving operations.
  • Demonstrated commitment to company values by consistently upholding the highest ethical standards in all receiving-related tasks and decisions.
  • Maintained a clean and safe working environment by adhering to strict safety protocols and guidelines.
  • Ensured proper documentation of all inbound shipments, maintaining accurate records for future reference and auditing purposes.
  • Optimized storage space utilization by consistently reorganizing inventory based on product turnover rates.
  • Improved inventory tracking by establishing system to check-in and check-out items.
  • Streamlined receiving processes by implementing efficient organization and tracking systems.
  • Verified orders by comparing names and quantity of items packaged with shipping documents.
  • Sorted and delivered materials to different work areas and staff.
  • Inspected incoming and outgoing shipments to identify discrepancies with records.
  • Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
  • Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
  • Compared shipping orders and invoices against contents received to verify accuracy.

Kitchen Manager

Stony Creek Convenient Store
03.2017 - 10.2019
  • Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Checked and tested foods to verify quality and temperature.
  • Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
  • Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
  • Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
  • Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.
  • Improved kitchen efficiency by implementing streamlined processes and optimizing staff scheduling.

Assistant Front End Office Manager

Trade to Travel
01.1991 - 09.1996
  • Improved appointment management by implementing an effective system for booking, rescheduling, and cancellations.
  • Boosted employee morale by fostering a positive working atmosphere where everyone felt valued as an integral member of our team.
  • Adapted quickly to changing circumstances within the organization or industry trends while maintaining optimal levels of customer service and operational efficiency at all times.
  • Ensured compliance with company policies regarding security measures and client confidentiality, minimizing risk exposure for both customers and the organization.
  • Optimized work environment by maintaining an organized and clean front office space for staff and visitors alike.
  • Reduced errors in data entry by implementing strict quality control measures on all documentation handled at the front desk.
  • Coordinated with other departments to ensure smooth communication and timely completion of tasks.
  • Coordinated special projects or events as needed by management, demonstrating exceptional organizational skills while meeting deadlines effectively.
  • Assisted in marketing efforts by creating promotional materials for events held within the organization or local community outreach initiatives.
  • Streamlined front office operations by implementing efficient scheduling and task delegation systems.
  • Maintained confidentiality of sensitive client information through adherence to strict privacy guidelines and protocols.
  • Enhanced customer satisfaction through attentive service and prompt issue resolution.
  • Managed financial transactions, including invoicing clients, processing payments, reconciling accounts, and generating reports as necessary.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

Education

High School Diploma -

Honesdale High School
Honesdale, PA
06-1987

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Effective leader
  • Training and coaching
  • Team leadership
  • Staff management
  • Customer relations
  • Training and development
  • Inventory control
  • Employee scheduling
  • Verbal and written communication
  • Administrative skills
  • P&L management
  • Labor cost controls
  • Customer retention
  • Deadline oriented
  • Vendor relationships
  • Consistently meet goals
  • Staffing
  • Purchasing
  • Recruitment
  • Expense control
  • Cost analysis and savings
  • Cost reductions
  • Team oversight
  • Marketing
  • Advertising and marketing
  • Data review

Timeline

General Manager

Subway
12.2023 - 03.2025

General Manager Kitchen/Deli

Pilot Flying J Travel Center
02.2021 - 11.2023

General Manager - Dunkin Donuts Express

Pilot Flying J Travel Center
02.2021 - 11.2023

Receiving Specialist/Store Manager/Store Merchandiser

Davis Travel Center
10.2019 - 11.2021

Kitchen Manager

Stony Creek Convenient Store
03.2017 - 10.2019

Assistant Front End Office Manager

Trade to Travel
01.1991 - 09.1996

High School Diploma -

Honesdale High School

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