SUSAN WONNACOTT
Ann Arbor,MI
Summary
I have worked as an administrative assistant for over 22 years. I am looking for a part time clerical, clerk, administrative assistant or receptionist position.
Overview
23
23
years of professional experience
Work History
Administrative Assistant
Michigan Medicine University of Michigan
12.1997 - 09.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and scheduling appointments.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies.
- Delivered excellent customer service through prompt responses to patient enquiries, addressing concerns effectively, and building strong relationships.
- Ordered office supplies and forms before depletion to avoid workflow disruptions. I used a company credit card or short code and reconciled the credit card.
- Supported psychiatry staff through scheduling meetings, contacting patients and mailing letters.
- Autism Clinic Coordinator
- These job duties changed throughout my 22 year career
Education
Bachelor of Science - Secondary Education
Central Michigan University
Mount Pleasant, MISkills
- Customer Service
- Effective multi-tasking
- Managed urgent patient inquiries
- Experienced with both Epic and Word
- Multi-Line Telephone Systems
- Appointment scheduling
- Meticulous Attention to Detail
- Experienced with office technology
Activities And Accomplishments
- Tutored English as a second language
- Served on a patient improvement committee
- Suggested idea that was implemented and saved company $100 per year.
Timeline
Administrative Assistant
Michigan Medicine University of Michigan
12.1997 - 09.2020
Bachelor of Science - Secondary Education
Central Michigan University
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