Summary
Overview
Work History
Education
Skills
Timeline
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Susan Wood

Susan Wood

Akron,OH

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

15
15
years of professional experience

Work History

Credit Dispute Specialist

Genesis Financial Solutions
07.2022 - 10.2023
  • Adhered to department processes, procedures and goal expectations for case investigations.
  • Analyzed, researched and resolved payment claims within required timeframes up to thirty cases per day
  • Kept up to date on industry information, system changes, network rules and compliance issues.
  • Used sound judgment and available resources to make well-informed decisions for case approval or denial.
  • Interacted with law enforcement agencies, merchants and persons of interest to obtain and review dispute information.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Kept high average of performance evaluations.

Executive Assistant

Grace Contractors
09.2008 - 05.2023
  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Organized and coordinated conferences and monthly meetings.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Answered high volume of phone calls and email inquiries.
  • Screened calls and emails and responded accordingly to support executive correspondence.
  • Used advanced software to prepare documents, reports, and presentations.
  • Filed paperwork and organized computer-based information.
  • Updated and maintained confidential databases and records.
  • Worked with senior management to initiate new projects and assist in various processes.
  • Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
  • Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
  • Created and managed office systems to efficiently deal with documentation.
  • Handled incoming and outgoing mail, email and faxes.
  • Screened personal and business calls and directed to appropriate party.

Education

Associate of Arts - Medical Billing And Coding

Ultimate Medical Academy - Clearwater
Clearwater, FL
09.2018

Associate of Science - Healthcare Administration

University of Phoenix
Tempe, AZ
06.2014

Skills

  • Scheduling
  • Complaint Resolution
  • Data Entry
  • Call Management
  • Medical Terminology Knowledge
  • Spreadsheets
  • Credit Adjustments
  • Prioritization
  • Proofreading
  • Filing
  • Microsoft PowerPoint
  • Customer Service
  • Reading Comprehension
  • Computer Proficiency
  • Critical Thinking
  • Documentation
  • Microsoft Office Suite
  • Microsoft Outlook
  • Problem-Solving Abilities
  • Clerical Support
  • Administrative Support

Timeline

Credit Dispute Specialist

Genesis Financial Solutions
07.2022 - 10.2023

Executive Assistant

Grace Contractors
09.2008 - 05.2023

Associate of Arts - Medical Billing And Coding

Ultimate Medical Academy - Clearwater

Associate of Science - Healthcare Administration

University of Phoenix

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Susan Wood