Summary
Overview
Work History
Education
Skills
Timeline
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Susan Wood

Auburn,CA

Summary

Strong leader and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

32
32
years of professional experience

Work History

Daily Operations Manager

Servpro Of Couer D' Alene
02.2021 - 07.2021
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Increased profit by streamlining operations.
  • Analyzed and reported on key performance metrics to senior management.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Reported issues to higher management with great detail.
  • Screened phone calls, emails, mail and visitors to route and resolve information requests.
  • Updated spreadsheets and created presentations to support executives and boost team productivity.
  • Handled confidential and sensitive information with discretion and tact.
  • Filed paperwork and organized computer-based information.

Senior Billing Follow Up Associate

Adventist Health
12.2019 - 08.2020
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
  • Monitored customer service metrics and performance indicators to identify areas of opportunity.
  • Communicated with insurance companies, government agencies, and third party payers to gather, process, analyze and record information for medical appeal reimbursement.
  • Maintained knowledge of benefits claim processing, claims principles, medical terminology, and procedures and HIPAA regulations.
  • Researched and resolved complex medical claims issues to support timely processing.
  • Evaluated medical claims for accuracy and completeness and researched missing data.
  • Assessed medical claims for compliance with regulations and corrected discrepancies.
  • Utilized guidelines and review tools to conduct extensive research and analyze grievance and appeal issues.
  • Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
  • Researched claims and incident information to deliver solutions and resolve problems.
  • Synthesized data into comprehensive weekly and monthly written reports for management.

High School Principal Administrative Assistant

Forest Lake Christian School
08.2013 - 06.2016
  • Maintained school focus on learning by enforcing rules related to academics, student discipline and class attendance.
  • Verified and documented attendance, grades and test scores to update permanent records.
  • Exercised judgment within school policy guidelines to alleviate principal's workload.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Drafted correspondence and other documents for CEO and department heads in company's voice.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted development and implementation of new administrative procedures.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Performed clerical and administrative support duties to optimize workflow procedures.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Liaised between School Principal, teachers and staff and maintained effective lines of communication.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.

Worldwide Business Planner

Hewlett Packard, HP
04.1989 - 10.2005
  • Engaged in both long and short-term project planning, strategizing for on-time, high-quality deliverables.
  • Formulated pre-material forecasts valued in excess of $64 milli annually.
  • Developed comprehensive plans for large-scale projects that involved coordinating multiple teams.
  • Recognized potential issues with inventory and quality control and engineered changes.
  • Worked directly with production personnel to resolve production scheduling issues and conflicts.
  • Conferred with manufacturing, procurement, and engineering personnel to revise plans and achieve demanding targets.
  • Realigned production schedules to factor in changing conditions such as materials shortages and evolving designs.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Collaborated with technical and administrative teams to develop and implement successful corrective plans.
  • Established project goals and objectives by reviewing project initiatives in line with company requirements.
  • Monitored inventory levels and restocking schedules to avoid production delays from unavailable materials.
  • Planned operations to meet established schedules, factoring in order demands and business forecasts.
  • Analyzed production data and prepared reports for senior management.

Education

Bachelor of Arts - Developmental Psychology

University of California - San Diego
La Jolla, CA

Skills

  • Data Analysis
  • Project Management
  • Sound Judgment
  • Decision Making
  • Organizational Skills
  • Cross-functional Collaboration
  • Problem Solving
  • Adaptability
  • Strategic Planning
  • Supply Chain Management
  • Conflict Resolution
  • Process Improvement

Timeline

Daily Operations Manager

Servpro Of Couer D' Alene
02.2021 - 07.2021

Senior Billing Follow Up Associate

Adventist Health
12.2019 - 08.2020

High School Principal Administrative Assistant

Forest Lake Christian School
08.2013 - 06.2016

Worldwide Business Planner

Hewlett Packard, HP
04.1989 - 10.2005

Bachelor of Arts - Developmental Psychology

University of California - San Diego

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Susan Wood