Susan Woodbury
Jonesborough,TN
Summary
At Advanced Pain Management, I excelled as a Medical Office Manager, enhancing patient care and office efficiency through expert management of electronic health records and development of strong interpersonal relationships. My proactive approach led to significant improvements in billing processes, contributing to a healthier bottom line. Skilled in HIPAA regulations and effective communication, I consistently ensured operational excellence and compliance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
4
4
years of professional experience
Work History
Medical Office Manager
Advanced Pain Management
03.2005 - 09.2008
- Addressed and remedied all patient or team member issues.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
- Enhanced patient care by establishing strong relationships with medical professionals, including physicians, nurses, and technicians.
- Assisted patients with billing and insurance questions and issues
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Oversaw accounting, budgeting, and financial reporting.
- Consulted with healthcare professionals on business decisions.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Ensured a safe, comfortable environment for patients by promptly addressing any concerns or issues that arose during their visits.
- Managed financial aspects of the office including budgeting, forecasting, and expense tracking to optimize profitability.
- Increased revenue by optimizing billing processes and ensuring timely collection of payments from both patients and insurance companies.
- Completed bi-weekly payroll for 8 employees.
- Coordinated office events, seminars and meetings for staff and clients.
- Coordinated with healthcare providers to ensure seamless patient care and service delivery.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
High School Diploma -
Scottsdale High School
Scottsdale, AZBrigham Young University
Provo, UTSkills
- Strong Work Ethic
- HIPAA Regulations Understanding
- Effective Multitasking
- Professional telephone etiquette
- Healthcare Compliance Knowledge
- Medical terminology knowledge
- Patient Scheduling Management
- Patient Demographics
- Insurance Eligibility and Verification
- Attention to Detail
- Medical Practice Operations
- Patient check-in
- Computer Software Proficiency
- Attention to Detail Focus
- Medical coding familiarity
- Billing Processes
- Medical Records Administration
- Medical Procedures Scheduling
- Human Resources
- EMR Software
- Effective Communication Techniques
- Patient Registration
- Critical Thinking
- Reception Management
- Organizational Skills Development
- Patient Needs Assessment
- Inventory Control Management
- Administrative Support
- Inventory Maintenance
- Sound Judgment
- Electronic Health Records Management
- Office management software
- Strong interpersonal skills
- Medical history obtainment
- Data Entry
- Time Management
- Relationship Building
- Payroll and budgeting
- Microsoft Office
- Flexible Schedule
- Scheduling and calendar management
- Active Listening
- Records and Database Management
- Scheduling
- Documentation and control
- Administrative Management
Timeline
Medical Office Manager
Advanced Pain Management
03.2005 - 09.2008
High School Diploma -
Scottsdale High School
Brigham Young University
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