Susan Worthington
Riverview,FL
Summary
Proven leader with a track record of enhancing team collaboration and efficiency at Sprouts Farmers Market and Cosmopolitan of Las Vegas. Excelled in data entry and file organization, boosting operational productivity by over 30%. Expert in driving results through meticulous attention to detail and robust time management skills. Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
24
24
years of professional experience
Work History
Administrative Coodinator
Sprouts Farmers Market
09.2022 - 08.2023
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose based on HR guidelines.
- Maintained a well-organized filing system to ensure easy access to important records and documents.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Assured payroll, scheduling, attendance, and disciplinary actions.
Service Manager
Sprouts Farmers Market
08.2015 - 09.2022
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Conducted Orientation for new hires for new property.
- Coordinated Team Member Appreciation Week (Quarterly).
Slot Operations Manager
Cosmopolitan of Las Vegas
08.2012 - 11.2014
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Interface with Casino Marketing for event planning and special guest request.
- Maintain current knowledge of local jurisdiction gaming laws(federal, state, etc) and maintain regulations, as well as property's internal controls.
Slot Operations Manager
Venetian Resort Hotel Casino
06.1999 - 06.2010
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to senior management.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained and guided team members to maintain high productivity and performance metrics.
Education
Business Administration And Management
Lacey Township High School
Lanoka Harbor, NJ06.1984
Skills
- Attention to Detail
- Data Entry
- Time Management
- File Organization
- Team Collaboration
- Meeting planning
- Microsoft Excel
- Documentation and Recordkeeping
Timeline
Administrative Coodinator
Sprouts Farmers Market
09.2022 - 08.2023
Service Manager
Sprouts Farmers Market
08.2015 - 09.2022
Slot Operations Manager
Cosmopolitan of Las Vegas
08.2012 - 11.2014
Slot Operations Manager
Venetian Resort Hotel Casino
06.1999 - 06.2010
Business Administration And Management
Lacey Township High School
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