Summary
Overview
Work History
Education
Timeline
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SUSAN WURTZ

HURLEY,SD

Summary

Detail-oriented Office Manager experienced in overseeing and improving office services. Diplomatic and patient professional possessing creative mindset to drive needed improvements. Skilled with business correspondence, bookkeeping and project management. Adaptable Office Manager with distinguished skills in budgeting, data entry and communications. Offers expert abilities in streamlining offices for improved functionality and productivity. Quick to support visitors and staff with diverse needs.

Overview

15
15
years of professional experience

Work History

OFFICE MANAGER/Bookkeeper

JAY-TRUX INC DBA JORGENSEN BROS TRKG
HURLEY, South Dakota
05.2012 - Current
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Maintained filing system for records, correspondence and other documents.
  • Provided administrative support to management team including preparing reports and presentations.
  • Created spreadsheets in Excel to track data such as vacation requests, sick days .
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Processed payroll accurately ensuring all employees were paid on time.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
  • Provided training to new hires on office policies and procedures.
  • Monitored payments due from clients and promptly contacted clients with past due payments.

UNDERWRITING ASSOCIATE

CNA SURETY
SIOUX FALLS, SD
01.2009 - 05.2012
  • Reviewed applications and supporting documents to evaluate risk, identify additional documentation needed and make appropriate decisions regarding underwriting.
  • Researched and updated customer records in database system.
  • Inputted data into various software programs accurately and efficiently.
  • Entered large volumes of information into spreadsheets quickly and accurately.
  • Assisted other team members with complex data entry tasks as needed.
  • Processed incoming requests for data entry services promptly and accurately.
  • Reviewed existing databases to identify areas for improvement or optimization.
  • Updated and maintained company's internal databases regularly.
  • Developed procedures for entering new types of data into the system.
  • Resolved technical problems related to database management systems as needed.

Education

Bachelor of Science - Elementary Education

DAKOTA STATE UNIVERSITY
Madison, CA
12-1995

Timeline

OFFICE MANAGER/Bookkeeper

JAY-TRUX INC DBA JORGENSEN BROS TRKG
05.2012 - Current

UNDERWRITING ASSOCIATE

CNA SURETY
01.2009 - 05.2012

Bachelor of Science - Elementary Education

DAKOTA STATE UNIVERSITY

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SUSAN WURTZ