Susan Wyrick
Diamond Bar
Summary
Dynamic professional with a proven track record at JP Morgan Chase Bank, excelling in data analysis and fostering teamwork. Adept at implementing innovative analytical tools, enhancing collaboration, and boosting customer satisfaction. Strong communicator with a friendly demeanor, committed to problem-solving and driving operational efficiency.
Overview
28
28
years of professional experience
Work History
Branch Review Lead
JP Morgan Chase Bank NA
01.2019 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Branch Review Analyst
JP Morgan Chase Bank NA
12.2009 - 01.2019
- Continuously updated skills in statistical analysis software programs, increasing proficiency in various platforms.
- Facilitated communication between departments, improving collaboration on projects related to data analysis and reporting.
- Implemented new analytical tools and techniques for more effective reviews and assessments.
- Collaborated with cross-functional teams to ensure accurate reporting and analysis.
Operations Analyst Supervisor
Washington Mutual Bank
08.1998 - 12.2009
- Boosted customer satisfaction levels with thorough analysis of client feedback and timely resolution of issues.
- Established strong relationships with key stakeholders, fostering a collaborative environment conducive to achieving shared goals.
- Created and managed operational databases to store and track data and maintain accurate information.
- Conducted data analysis to identify opportunities for streamlining client operations and improving customer satisfaction.
Education
University of North Carolina At Wilmington
Wilmington, NCSkills
- Teamwork and collaboration
- Friendly, positive attitude
- Customer service
- Problem-solving
Timeline
Branch Review Lead
JP Morgan Chase Bank NA
01.2019 - Current
Branch Review Analyst
JP Morgan Chase Bank NA
12.2009 - 01.2019
Operations Analyst Supervisor
Washington Mutual Bank
08.1998 - 12.2009
University of North Carolina At Wilmington