Susan Xiong
Fresno,CA
Summary
Dynamic and compassionate healthcare professional with experience at Saint Michael’s Medical Center, excelling in emergency response and patient care. Proven ability to enhance patient satisfaction through effective communication and teamwork. Bilingual in Hmong, skilled in vital sign monitoring and documentation, ensuring reliable and efficient support in high-pressure environments.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Noon Time Assistant
Viking Elementary School
10.2025 - Current
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Greeted guests in with friendliness and professionalism.
Emergency Room Technician
Saint Michael’s Medical Center
10.2023 - 09.2025
- Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring, and non-invasive blood pressure monitoring systems.
- Responded quickly and calmly to emergency situations, providing life-saving measures when necessary.
- Maintained clean and sanitary environment in emergency department to meet hygiene measures.
- Carried out phlebotomy procedures and watched for adverse reactions.
- Assisted in life-saving procedures, supporting medical teams during critical emergencies.
- Streamlined emergency department processes by working closely with other ER technicians, nurses, physicians, and ancillary staff members to coordinate seamless patient care transitions within the hospital setting.
- Measured and fit crutches and canes, instructing patients on proper use of support devices.
- Enhanced patient comfort, adjusting beds and helping with mobility as needed.
- Provided compassionate care to patients during their emergency room visit, addressing concerns and offering emotional support when needed.
- Assisted in preparation and maintenance of patient charts, documenting all care given.
- Collected basic samples, labeled specimens properly, and transferred to laboratory for testing.
- Safely transported patients by wheelchair, stretcher, or bed to other units.
- Assisted with resuscitation, CPR, and emergency airway procedures.
- Quickly responded to codes and cardiac monitor alarms.
- Improved patient care by efficiently performing emergency room procedures such as wound dressing, splinting, and CPR.
- Disinfected tools, equipment and surfaces between patients.
Nursing Assistant
Saint Joseph Hospital
07.2007 - 09.2023
- Documented care actions by completing records and logs in medical software system.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Education
High School Diploma -
McLane High School
Fresno, CACertificate - Phlebotomist
CALRegional
Sanger, CA04-2026
Certificate - Certificate
Northwest Phlebotomy
Seattle, WA05-2023
Certificate of Technical Studies - Certified Nurse Assistant
Fresno Adult School
Fresno, CA03-2001
Skills
- Fast learner
- Team collaboration
- Computer skills
- Verbal and written communication
- Time management
- Bilingual (Hmong)
- Reliability
Certification
- Medical Assistant Phlebotomist Certification, Washington state - PC 61474336
- CPR, American Heart Association, 271261834116
- Medical Assistant Registration, Washington State - MR 61515862
- Nursing Assistant Registration, Washington State NA 61495444
Timeline
Noon Time Assistant
Viking Elementary School
10.2025 - Current
Emergency Room Technician
Saint Michael’s Medical Center
10.2023 - 09.2025
Nursing Assistant
Saint Joseph Hospital
07.2007 - 09.2023
High School Diploma -
McLane High School
Certificate - Phlebotomist
CALRegional
Certificate - Certificate
Northwest Phlebotomy
Certificate of Technical Studies - Certified Nurse Assistant
Fresno Adult School