Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
SUSAN YARBROUGH

SUSAN YARBROUGH

Burleson,TX

Summary

Strategic professional in human resources known for high productivity and efficient task completion. Excel in communication, leadership, and problem-solving to enhance organizational effectiveness.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Global Payroll and HR Manager

Point of Rental Software
04.2023 - Current

Global Human Resources Generalist

Point of Rental Software
12.2021 - 04.2023
  • Manage a team of HR professionals.
  • Develop and implement HR strategies and initiatives aligned with the overall business strategy.
  • Onboard new employees, and ensure compliance with company procedures and laws.
  • Handle employee relations, grievances, disputes, and disciplinary issues.
  • Bridging management and employee relations by addressing demands, grievances, or other issues.
  • Oversee employee benefit administration.
  • Support current and future business needs through the development, engagement, motivation, and preservation of human capital.
  • Develop and monitor overall HR strategies, systems, tactics, and procedures across the organization.
  • Nurture a positive working environment.
  • Oversee and manage a performance appraisal system.
  • Ensure legal compliance throughout human resource management.
  • Oversee global payroll.

Manager-Leave and Disability-Contract

Amazon
03.2021 - 12.2021
  • Company Overview: Remote
  • Provide case management for leave of absence and short-term disability life events by effectively and efficiently answering questions, understanding the employee needs and applying the appropriate benefits to guide employees through the process
  • Critical access and adjust case management plan to employees changing needs
  • Point of contact and strong communication with the employee regarding processes, documentation, timelines, STD pay, return to work process, and answer any questions the employee may have
  • Consult, coordinate and partner with our third-party administrator, team members in other departments as appropriate
  • Assist employee through the accommodations process, if needed
  • Assist and work with employees and Work Comp Managers through work related injuries
  • Remote

Human Resources

Lunch Mony, LLC dba Jason's Deli
Fort Worth, US
07.2010 - 03.2020
  • Company Overview: Fort Worth, TX
  • Facilitated HR needs for an 800-employee multi state operation for 20 locations
  • Effectively managed all aspects of leave administration for personal and FMLA including employee notifications and vendor management, disability programs and health benefits
  • Responsible for enrollment through termination in all health and voluntary benefits, including correspondence with vendors
  • Managed all ACA compliance and IRS filing
  • Created and enforced HR policies and procedures, holding confidentiality of employee and company files in the highest regard
  • Coached managers through employee relations matters including employee engagement, documentation, discipline and performance, and improvement plans
  • Diligently performed various audits and recommended action based on risk assessments
  • Fostered positive company culture through open communication while addressing employee concerns during organizational change
  • Efficiently conducted confidential investigations of discrimination, harassment and workplace violence
  • Reviewed and updated employee handbook, job descriptions and policies as needed
  • Managed all hiring ads for both salaried and hourly employees
  • Created all offer and exit letters
  • Conducted exit interviews and compiled data
  • Completed all employment verification, unemployment claims and acted as the company representative in unemployment hearings
  • Processed work comp claims and customer injuries in a timely manner
  • Worked with claim adjusters to process claims and assess safety
  • Worked with managers to improve safety issues and keeping safety a high priority
  • Facilitated criminal background and MVR checks as needed
  • Accurately updated human resource metrics, including turnover and termination, using reporting tools from the HRIS system
  • Processed payroll for all hourly and salaried employees, adhering to all state and federal laws
  • Created and administered employee/management surveys
  • Proficient in Microsoft Word, Excel, PowerPoint, QuickBooks, ProLiant HRIS
  • Fort Worth, TX

Education

Bachelor of Arts - Psychology

Texas Tech University
Tech, Texas, US

Skills

  • HR leadership
  • Human resources operations
  • HRIS management
  • Benefits administration
  • Compliance
  • Employee handbook development
  • Exit interviews
  • Payroll coordination and administration
  • Employee onboarding
  • Employee engagement
  • Payroll administration
  • HR policies and procedures
  • Employee relations and support
  • Onboarding and orientation
  • Policy enforcement
  • Post-hire check-ins

Certification

PHR-Professional in Human Resources 09/01/19-current

Timeline

Global Payroll and HR Manager

Point of Rental Software
04.2023 - Current

Global Human Resources Generalist

Point of Rental Software
12.2021 - 04.2023

Manager-Leave and Disability-Contract

Amazon
03.2021 - 12.2021

Human Resources

Lunch Mony, LLC dba Jason's Deli
07.2010 - 03.2020

Bachelor of Arts - Psychology

Texas Tech University

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SUSAN YARBROUGH