Summary
Overview
Work History
Education
Skills
Timeline
Generic

Susan Yenter

Marysville,WA

Summary

Dynamic retail professional with extensive experience at Tulalip Resort Casino, excelling in customer relationship building and store operations. Proven track record in enhancing customer satisfaction and driving sales through effective problem-solving and attention to detail. Skilled in cash handling and fostering team collaboration to achieve store objectives.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

15
15
years of professional experience

Work History

Lead Retail Sales Associate

Tulalip Resort Casino
04.2025 - Current
  • Participated in team meetings to discuss sales targets, strategies for improvement, and methods for increasing overall performance.
  • Handled cash register operations accurately, processing transactions efficiently while adhering to company policies.
  • Ensured a welcoming store atmosphere, maintaining cleanliness standards and promptly addressing any customer concerns.
  • Provided excellent customer service to cultivate loyalty and satisfaction.
  • Facilitated positive customer experiences by resolving issues promptly and professionally.
  • Completed thorough opening/closing procedures each day without supervision, ensuring a secure and orderly store environment.
  • Collaborated with management on promotional events and marketing initiatives, driving increased foot traffic to the store.
  • Supported management in achieving overall store objectives, assisting with staff training sessions as needed.
  • Coordinated associate schedules and daily task assignments for optimal coverage during peak shopping hours.
  • Managed efficient cash register operations.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Performed cash, card, and check transactions to complete customer purchases.

Promotions Coordinator

Quil Ceda Creek Casino
02.2024 - 04.2025
  • Wrote engaging and creative press releases for each promotion.
  • Managed day-to-day functions of promotion and marketing departments.
  • Developed contests and sweepstakes rules, contracts and revenue-generating strategies.
  • Delivered comprehensive post-event reports highlighting key achievements and areas of improvement.
  • Increased customer engagement by creating interactive promotional activities at events.
  • Facilitated open communication among team members, leading to improved collaboration on promotion projects.
  • Managed partnerships with external vendors, optimizing resources and maximizing budget efficiency.
  • Streamlined promotions process, ensuring timely execution of marketing materials for all events.
  • Maintained detailed records of project progress, budgets, timelines, and results for future reference.
  • Boosted event attendance by developing and implementing creative promotional strategies.
  • Developed campaigns, led design, and tracked results.
  • Planned and prepared advertising and promotional material to increase sales of products or services and work with customers, company officials and advertising agencies.
  • Worked with marketing department to create targeted advertising strategies for key customer demographics.
  • Inspected existing ads and marketing materials to achieve consistency throughout multiple platforms.
  • Conferred with department heads or staff to discuss contracts, advertising media selection or products to be advertised.
  • Collaborated with media representatives to optimize coverage of special events.
  • Inspected layouts and advertising copy and edited scripts, audio and videotapes and other promotional material to adhere to specifications.

Lead Sales Associate

Hibulb Cultural Center and Natural History Preserve
03.2020 - 02.2025
  • Handled cash register operations and customer transactions to process payments.
  • Resolved customer issues promptly, ensuring satisfaction and loyalty.
  • Processed and stocked merchandise in accordance with store standards.
  • Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
  • Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
  • Managed inventory effectively, minimizing stock-outs and overstock situations.
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Assisted customers in making informed purchasing decisions by providing expert advice on product features and benefits.
  • Delivered excellent customer service for repeat business and referrals.
  • Trained new sales associates to ensure consistent performance across the team.
  • Developed and maintained knowledge of current sales and promotions.
  • Developed a loyal client base through personalized attention, product knowledge, and exceptional service standards.
  • Implemented visual merchandising strategies to improve product presentation and increase sales conversions.
  • Led team meetings to share best practices, set targets, and motivate staff members towards achieving goals.
  • Collaborated with store management to develop promotions and marketing initiatives that boosted overall sales.
  • Achieved monthly sales targets consistently by employing persuasive selling techniques tailored to each customer''s unique needs.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Built relationships with customers and community to promote long term business growth.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Contributed to team objectives in fast-paced environment.

Retail Store Lead

Tulalip Resort Casino
06.2010 - 03.2020
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Assisted in budget management, tracking expenses and monitoring sales data to optimize financial performance.
  • Coordinated seasonal floor sets transitions smoothly which minimized downtime on the sales floor.
  • Implemented visual merchandising techniques to maximize sales, creating appealing displays that attracted customers.
  • Streamlined communication between team members, leading to increased productivity and better teamwork.
  • Fostered a positive work atmosphere by establishing open lines of communication among staff members.
  • Oversaw scheduling for all employees ensuring adequate coverage during peak business hours while remaining mindful of labor costs.
  • Led a team of associates, prioritizing tasks to ensure smooth daily operations and achieve sales goals.
  • Evaluated employee performance regularly, offering constructive feedback for continuous improvement within the team dynamics.
  • Contributed to successful loss prevention measures by closely monitoring high-risk areas taking swift action when necessary.
  • Resolved escalated customer issues, fostering goodwill and maintaining positive relationships with clients.
  • Managed inventory control, reducing stock discrepancies and ensuring accurate product availability.
  • Conducted regular audits of store compliance with company standards, ensuring optimal retail environment for both employees and customers.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Used in-store system to locate inventory and place special orders for customers.
  • Prioritized helping customers over completing other routine tasks in store.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Managed efficient cash register operations.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Performed cash, card, and check transactions to complete customer purchases.

Education

No Degree - Business Management

Edmonds Community College
Lynnwood, WA

No Degree - Event Planning

Edmonds Community College
Lynnwood, WA

No Degree - Native American Art

Northwest Indian College
Bellingham, WA

Skills

  • Customer relationship building
  • Store operations
  • Policy enforcement
  • Point of sale systems
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Customer assistance
  • Organizational skills
  • Cash handling
  • Detail-oriented

Timeline

Lead Retail Sales Associate

Tulalip Resort Casino
04.2025 - Current

Promotions Coordinator

Quil Ceda Creek Casino
02.2024 - 04.2025

Lead Sales Associate

Hibulb Cultural Center and Natural History Preserve
03.2020 - 02.2025

Retail Store Lead

Tulalip Resort Casino
06.2010 - 03.2020

No Degree - Business Management

Edmonds Community College

No Degree - Event Planning

Edmonds Community College

No Degree - Native American Art

Northwest Indian College

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