Summary
Overview
Work History
Education
Timeline
Generic

SUSAN. M. YOUNG

McDonough,Georgia

Summary

Results-driven professional with expertise in project management and problem-solving, dedicated to developing and implementing effective training programs. Proven ability to collaborate with department heads to align training initiatives with organizational goals. Strong analytical skills and customer service experience contribute to delivering measurable performance outcomes. Committed to continuous improvement and exceeding expectations through innovative solutions.

  • Leadership
  • Facilitating.
  • Communication
  • Creative resolution skills
  • Instructional
  • Resolute collaborator
  • Team Management
  • Coaching
  • Adaptive learner

Overview

32
32
years of professional experience

Work History

Training Coordinator, Sr

Medline Industries
McDonough, Georgia
03.2024 - Current
  • New Hire Preparation
  • Manage enrollments and attendance/completion of learning activities in Workday
  • Facilitate Classroom Learning for Two Week Onboarding Program
  • Organize and lead training classes for hired temps
  • Manage Logistics for training activities & Data/Reporting
  • Lead and facilitate new hire activities, Process certification and re-certifications
  • Issue and Maintain RF Equipment & Lockers
  • Complete Ten day wrap for all New Hire at completion of two weeks
  • Monitored participants' progress during the training session.
  • Updated existing curriculums based on changes in technology or industry standards.
  • Maintained accurate records of all trainings conducted.
  • Assisted in designing, developing, and implementing new training methods and techniques.
  • Coordinated with subject matter experts to develop effective training content.
  • Collaborated with management team to determine appropriate learning objectives for each program.
  • Delivered presentations outlining best practices related to specific job roles or tasks.
  • Compiled data from evaluations for use in preparing reports detailing course outcomes.
  • Ensured that all necessary equipment was available prior to a session commencing.
  • Evaluated employee performance before, during, and after training sessions.
  • Facilitated group discussions among trainees regarding topics covered during a session.
  • Analyzed current processes and procedures to identify areas for improvement through training initiatives.
  • Provided feedback to trainers regarding the effectiveness of their sessions.
  • Supported onboarding of new employees by hosting orientation sessions.
  • Maintained up-to-date knowledge of training trends, developments, and best practices.
  • Utilized learning management systems (LMS) to administer online training and track employee progress.
  • Collaborated with department heads to tailor training programs to specific job roles and functions.
  • Acted as a liaison between employees and management to communicate training needs and outcomes.
  • Ensured compliance with industry-specific training requirements and certifications.
  • Monitored, evaluated and recorded training activities or program effectiveness.

Warehouse Worker

Medline Industries
McDonough, Georgia
04.2023 - 04.2024
  • Picking and Packing orders for shipments
  • Maintain equipment making sure it works efficiently
  • Labeling and documentation for shipments
  • Ensuring a clean and safe working environment
  • Following health and safety guidelines and company specific warehouse procedures
  • Assisting in the coordination of logistics and supply chain operations within the warehouse
  • Operated scanners, computers, and other equipment to track orders.
  • Packaged items carefully using protective materials like bubble wrap or foam sheets.
  • Transported goods to designated areas within the warehouse facility.
  • Assembled orders according to customer requests.
  • Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
  • Assisted in packaging and labeling of products for shipment.
  • Placed bins, carts and containers in convenient locations to assist with loading efficiency.

Deputy Sheriff/Surveillance Officer

Alcovy Judicial Circuit Court, Newton County Sheriff’s Office
Covington, Georgia
12.2008 - 02.2023
  • Monitors participants through scheduled and unscheduled contacts in the field, at the participants’ homes, or in an office setting
  • Maintains and submits detailed documentation on each contact in the form of a report to include, but not be limited to the following: date, time, location, type, nature, or purpose of the contact, and a narrative that describes the substance of the contact
  • Ensures that constitutional and legal rights are protected during interaction with participants
  • Participates at staff meetings and case reviews as part of the court team to ensure participants
  • Compliance with all policies and procedures
  • Attends court hearings or any other matter requiring the surveillance officer's presence
  • Performs alcohol and drug testing on participants in accordance with Accountability Court policy
  • Participates in continuing education to fulfill job responsibilities
  • Knowledge of the principles, practices, procedures, operations, and functions of the Accountability Court
  • Ability to organize, prepare and maintain an assortment of records, reports, and information in an effective manner and according to departmental and/or governmental regulations
  • Ability to communicate effectively verbally and in writing, with supervisors, staff members, and participants
  • Ability to use independent judgment in routine and non-routine situations
  • Mathematical ability to oversee required calculations
  • Ability to utilize computer applications and techniques as needed
  • Ability to plan, organize and/or prioritize daily assignments and work activities
  • Ability to use audio-visual equipment and drafting tools in conducting case preparation work
  • Has the ability to operate a motor vehicle, surveillance equipment, and mobile communications equipment
  • Work is typically performed in an office environment, client residences, and community locations, and requires travel within the county and state.

Community Outreach Coordinator/ Instructor

Newton County Sheriff’s Office
Covington, Georgia
12.2008 - 02.2023
  • Works with the public, civic organizations, etc
  • In conducting community activities
  • Provides excellent customer service to county employees, members of the public, the media, and other organizations
  • Attends community-based meetings on behalf of the Sheriff, including but not limited to neighborhood meetings, advocacy group meetings, citizen advisory group meetings, etc
  • Prepares periodic reports to the Division Commander relative to public affairs activities and events
  • Conducts research on assigned topics as directed by the Sheriff and coordinates with Sheriff’s Office public information officers regarding issues and events of current media interest
  • Responds to request for information from County Officials and various boards and commissions at direction of the Sheriff
  • Prepares and disseminates departmental information flyers, bulletins and newsletters to the public, media, agencies, and organizations
  • Creates public presentations as requested or directed on topics of community interest and concern
  • EMPLOYMENT
  • Conducts tours of the Sheriff Office facilities and other activities, also attends departmental and community meetings, and creates presentations to groups as needed
  • Provides public information about department operations, division responsibilities and other departmental functions
  • Develops and implements methods for disseminating information to the public by way of webpage updates, emails, news releases, public presentations, fact sheets, or other forms of digital media
  • Assists with communication between the Sheriff’s Office and the media regarding community outreach programs, public information campaigns, and other departmental functions, activities, and issues of general public interest; establishes and maintains diplomatic relations with the media and the public; assures the accurate dissemination of information from the Sheriff Office
  • Maintains an awareness of local issues of community interest, concerns, and media coverage disseminates information to the Sheriff, department staff employees, and others as needed
  • Develops, implements, maintains, and coordinates the media activities of the Sheriff’s Office as it relates to community outreach programs and public information campaigns; provides reciprocal communication between the Sheriff’s Office and the community
  • Communicates with internal and external customers on a regular basis.

Senior Cash Analyst

Allstate Insurance Company
Northbrook, Illinois
06.1998 - 10.2008
  • Transmitted money wires through various banking operations
  • Communicated with internal and external customers
  • Maintained and reported daily information for 72 bank accounts
  • Monitored overdrafts of investment accounts; balanced investment accounts
  • Developed job aids and trained other employees

Project Coordinator

Allstate Insurance Company
Northbrook, Illinois
01.1993 - 06.1998
  • Directed communications with over 12,000 agents
  • Vendor negotiations and strategic planning
  • Organized and led training classes for hired temps
  • Managed 50 temporary workers for multiple projects at a time.

Education

Associate’s degree - applied science and business administration

Robert Morris College
12.2003

Diploma - Travel & Tourism

Robert Morris College
04.2003

Timeline

Training Coordinator, Sr

Medline Industries
03.2024 - Current

Warehouse Worker

Medline Industries
04.2023 - 04.2024

Deputy Sheriff/Surveillance Officer

Alcovy Judicial Circuit Court, Newton County Sheriff’s Office
12.2008 - 02.2023

Community Outreach Coordinator/ Instructor

Newton County Sheriff’s Office
12.2008 - 02.2023

Senior Cash Analyst

Allstate Insurance Company
06.1998 - 10.2008

Project Coordinator

Allstate Insurance Company
01.1993 - 06.1998

Diploma - Travel & Tourism

Robert Morris College

Associate’s degree - applied science and business administration

Robert Morris College

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SUSAN. M. YOUNG