Susan Young
Stoneboro,PA
Summary
Dynamic professional with extensive experience as a Front Desk Night Auditor at Intermountain Management, excelling in guest relations and financial accuracy. Proven ability to enhance guest satisfaction through exceptional service and effective problem-solving. Skilled in cash handling and data entry, fostering teamwork and collaboration to achieve operational excellence.
Experienced with managing night audit duties, including financial reconciliation and report generation. Utilizes customer service skills to address guest inquiries and resolve issues efficiently. Knowledge of front desk operations and hotel management software, ensuring smooth and accurate night-time operations.
Front desk professional known for high standards and results-driven approach. Skilled in managing night audit processes and ensuring accurate financial documentation while providing exceptional service. Dependable team player with focus on collaboration and adaptability to changing needs. Strong skills in guest relations and problem resolution, enhancing overall guest experience.
Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
34
34
years of professional experience
Work History
Front Desk Night Auditor
Intermountain Management
09.2021 - Current
- Managed front desk operations, ensuring seamless guest check-ins and check-outs.
- Reconciled daily financial transactions, maintaining accuracy in cash handling and reporting.
- Assisted guests with inquiries, providing exceptional customer service and support.
- Coordinated communication between departments to resolve guest issues promptly.
- Trained new staff on front desk procedures and hotel systems for optimum performance.
- Conducted nightly audits of room inventory and billing accuracy for financial integrity.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Logged wake-up call requests and set up automatic rings in system.
- Performed nightly updates to room charges and rates.
- Improved guest satisfaction by efficiently handling check-ins and check-outs during overnight shifts.
- Promoted hotel loyalty program benefits effectively, increasing membership rates among overnight stayers.
- Trained and mentored staff on procedures, service standards and productivity strategies.
- Documented accounts and logs throughout shift to keep up with requirements.
- Reviewed checklist on daily basis and planned shift accordingly.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Developed and maintained positive relationships with guests for satisfaction.
Residential Services Aide
PA Department Of Human Services
02.1992 - 07.2021
- Provided daily support to residents, ensuring needs were met in a timely manner.
- Assisted in developing individualized care plans for residents based on assessments.
- Monitored and documented resident progress, communicating updates to healthcare teams.
- Coordinated recreational activities to enhance resident engagement and well-being.
- Trained new staff on safety protocols and best practices in residential care.
- Ensured accurate record-keeping with timely documentation of resident interactions, care plans, and incident reports.
- Improved resident satisfaction by providing exceptional care and assistance with daily living activities.
- Assisted residents in achieving greater independence by teaching them essential self-care skills and techniques.
- Facilitated communication between residents, family members, and staff to ensure everyone remained informed about any changes in care or living arrangements.
- Coordinated transportation services for residents to attend appointments, run errands, or participate in community outings.
Education
High School Diploma -
Clarion Limestone High School
Strattanville, PA06-1989
Skills
- Time management
- Customer assistance
- Payment collection
- Hotel reservations
- Resolving issues
- Guest services
Timeline
Front Desk Night Auditor
Intermountain Management
09.2021 - Current
Residential Services Aide
PA Department Of Human Services
02.1992 - 07.2021
High School Diploma -
Clarion Limestone High School