Susan Younger
Frankfort,KY
Summary
Knowledgeable Dispatcher with 4 years of experience. Adept at checking on field personnel and solving concerns with self-directed and flexible approach. Great team management and complex problem-solving skills. Resourceful multitasker with proven skills in scheduling drivers, optimizing routes and prioritizing calls. Motivated Dispatcher with experience monitoring and tracking emergency vehicles. Adaptable individual versed in giving over-the-phone instructions and synchronizing responses with communication centers. Articulate team player with rapid and accurate typing skills. Analytical and organized 4 with background dispatching services. Keeps crews on-time by planning optimal routes and schedules. Excels at monitoring operations and proactively correcting problems. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Dispatcher
Commonwealth Protective Services
Frankfort, Kentucky
05.2019 - Current
- Received emergency calls from the public and dispatched appropriate personnel to handle incidents.
- Monitored police radio frequencies for any updates or changes in dispatch instructions.
- Provided support to officers by relaying critical information during emergencies.
- Created incident reports and maintained records of all incoming calls and dispatches.
- Operated telephone switchboard systems for routing incoming calls appropriately.
- Maintained an organized filing system for all documents related to police dispatching activities.
- Processed requests for assistance from law enforcement personnel while following proper protocol.
- Researched vehicular registration, driving records and warrant information to support officers with traffic stops.
- Received and processed 9-1-1 emergency calls to dispatch emergency services.
Security Officer
Morgan's Security
Louisville, KY
06.2020 - 11.2023
- Checked for safety hazards and took corrective action when necessary.
- Monitored surveillance cameras and responded to suspicious activity.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Enforced access control measures in accordance with established procedures.
- Responded to alarms and conducted investigations as required.
- Confirmed visitor identification prior to granting entry into the building.
- Maintained accurate logs of all security related activities.
- Provided escorts for visitors as needed throughout the facility.
- Performed first aid and CPR when necessary during emergency situations.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Assisted with crowd control during large events held at the facility.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Adhered to post orders while maintaining a visible presence around the property.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Provided assistance to other departments as needed such as deliveries from vendors or contractors.
Security Officer
Allied Security Service
Lexington, KY
01.2013 - 07.2018
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Checked for safety hazards and took corrective action when necessary.
- Monitored surveillance cameras and responded to suspicious activity.
- Responded to alarms and conducted investigations as required.
- Confirmed visitor identification prior to granting entry into the building.
- Maintained accurate logs of all security related activities.
- Assisted in the development and implementation of security policies and procedures.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
Security Officer
Guardsmark Security
Louisville, KY
03.2014 - 07.2016
- Provided individualized assistance to students with special needs in the classroom.
- Assisted teachers with creating and maintaining a safe, orderly learning environment.
- Facilitated small group instruction and activities for students of varying abilities.
- Maintained accurate records of student attendance, grades, and behavior reports.
- Greeted parents at school events to provide information about curriculum and activities.
- Helped teacher plan lessons utilizing various teaching strategies including hands-on activities and technology integration.
- Moderated parent-teacher conferences to discuss student progress or areas of concern.
- Supervised students during lunchtime, field trips, assemblies, and other activities.
Security
Logan Security
Lexington, KY
08.2007 - 01.2013
- Enforced access control measures in accordance with established procedures.
- Responded to alarms and conducted investigations as required.
- Confirmed visitor identification prior to granting entry into the building.
- Provided escorts for visitors as needed throughout the facility.
- Maintained accurate logs of all security related activities.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Assisted with crowd control during large events held at the facility.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Adhered to post orders while maintaining a visible presence around the property.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Guarded restricted areas to prevent unauthorized entry.
- Monitored premises and recorded activity in daily officer reports.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Documented security-related situations and submitted in-depth reports to superiors.
State Insurance Clerk
Department of Insurance and Licensing
Frankfort, Kentucky
05.2003 - 08.2005
- Inputted customer information into database accurately and efficiently.
- Verified accuracy of data entry, corrected errors, and updated existing records.
- Performed daily checks on system to ensure accuracy of data entry.
- Organized and maintained up-to-date filing systems for easy retrieval of documents.
- Scanned insurance policies into digital format for storage in database.
- Generated reports from database for management review.
- Responded promptly to requests for policy changes from customers.
- Provided technical support related to software applications used in the department.
- Prepared spreadsheets detailing customer accounts and transactions.
- Answered phone calls from clients regarding their insurance policies.
- Maintained confidentiality of sensitive client information at all times.
Clerk
Social Security Office
Frankfort, KY
01.2003 - 02.2005
- Organized and maintained filing systems for confidential documents.
- Greeted customers, answered inquiries, and directed them to the appropriate department.
- Provided administrative support such as typing documents, filing paperwork, photocopying, scanning documents, and faxing documents.
- Processed incoming and outgoing mail daily.
- Scheduled meetings, appointments, and travel arrangements for staff members.
- Answered phone calls in a professional manner and transferred calls accordingly.
- Organized office supplies and maintained an inventory of stock items.
- Maintained records of employee attendance and leave balances.
- Assisted with the preparation of presentations by gathering data from various sources.
- Received payments from customers via cash or credit card transactions.
- Supported office clerical functions using word processing and other software, email and office machines.
Teachers Assistant
Daycare, Montessori School of Frankfort
Frankfort, KY
01.2000 - 08.2002
- Provided individualized assistance to students with special needs in the classroom.
- Assisted teachers with creating and maintaining a safe, orderly learning environment.
- Facilitated small group instruction and activities for students of varying abilities.
- Maintained accurate records of student attendance, grades, and behavior reports.
- Supported teachers by preparing materials, setting up equipment, and organizing supplies.
- Helped teacher plan lessons utilizing various teaching strategies including hands-on activities and technology integration.
- Collaborated with colleagues to develop instructional plans that meet individual student needs.
- Supervised students during lunchtime, field trips, assemblies, and other activities.
- Observed student performance in order to assess progress towards academic goals.
- Participated in professional development opportunities such as workshops or conferences related to teaching practices or educational trends.
- Encouraged positive social behaviors among students through role modeling and conflict resolution techniques.
Education
Some College (No Degree) - Business
Kentucky State University
Frankfort, KYSome College (No Degree) - Buisness
Midway University
Midway, KYSkills
- Updating Logs
- Communication Equipment Operation
- Dispatching Field Personnel
- Monitoring Field Personnel
- Dispatching Procedures
- Training New Hires
- Prioritizing Calls
- Database Updates
- Route Navigation
- Navigation Support
- Data Entry
- Verifying Coverage
- Critical Thinker
- I am certified in Level Two Security Awareness certification from CJIS on 06/10/2023-06/10/2024 (Criminal Justice Information Services, Security Awareness SecurityTraining)
Affiliations
- reading
- computers
- cooking
- exercising
- fishing
- socializing with family and friends
- movies
- vacationing
- dispatching / security public safety
Certification
- I am certified through CJIS (Criminal Justice Information Services.) As a Level two security awareness certification. (06/10/2023-06/10/204)
Timeline
Security Officer
Morgan's Security
06.2020 - 11.2023
Dispatcher
Commonwealth Protective Services
05.2019 - Current
Security Officer
Guardsmark Security
03.2014 - 07.2016
Security Officer
Allied Security Service
01.2013 - 07.2018
Security
Logan Security
08.2007 - 01.2013
State Insurance Clerk
Department of Insurance and Licensing
05.2003 - 08.2005
Clerk
Social Security Office
01.2003 - 02.2005
Teachers Assistant
Daycare, Montessori School of Frankfort
01.2000 - 08.2002
Some College (No Degree) - Business
Kentucky State University
Some College (No Degree) - Buisness
Midway University
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