Susana Andrade
Irving,Texas
Summary
To use proven training methods, bilingual abilities, and interpersonal skills, to acquire a position in a progressive quality oriented company that promotes from within and rewards employees who make a commitment to quality and demonstrate consistent progress.
Overview
6
6
years of professional experience
Work History
Claim Adjustment Specialist
Dallas
08.2013 - 05.2014
- Process home insurance claims,
- adjust processed claims, c
- all center environment (inbound/outbound calls),
- provided customer service,
- call insurance agents processing claims
Insurance Agent
Amax Auto Insurance
Bedford
09.2012 - 08.2013
- Provide customer service by make inbound and outgoing calls
- provide quotes quotes on auto policies
- evaluate and process applications for vehicle insurance
- be a licensed auto insurance agent,
Assistant Manager
PLS Loan Store
Carrollton
09.2011 - 09.2012
- Supervised all daily functions of store activity to ensure customer satisfaction.
- Supervised and trained all employees in branch operations and sales strategies.
- Evaluated establishment procedures and recommended changes.
- Enforced policies among employees.
- Examined, evaluated, and processed loan applications.
CSR
PLS Loan Store
Carrollton
01.2011 - 09.2011
- Provided customer service support to customers over the phone and by email.
- Identified customer needs and provided appropriate solutions.
- Processed title and payday loan requests.
CRC Floor Supervisor
The CMI Group
Carrollton
05.2009 - 12.2010
- Provide customer service in a call center environment
- handling inbound/outbound calls.
- Supervise the call center floor and handle escalation calls.
- Enforce policies among employees and provide agents with training.
CRC First Party Agent
The CMI Group
Carrollton
01.2008 - 05.2009
- Call center environment for inbound/outbound calls
- providing customer service taking credit card and check payments over the phone,
- working with multiple computer systems.
Education
Nation High School
Carrollton, TX05.2009
Skills
- Bilingual
- Knowledge in Microsoft Word, Microsoft Works, and Microsoft Excel
- Able to Communicate with customers and employees in a professional matter
- Excellent phone communication skills
References
References are available upon request.
Timeline
Claim Adjustment Specialist
08.2013 - 05.2014
Insurance Agent
Amax Auto Insurance
09.2012 - 08.2013
Assistant Manager
PLS Loan Store
09.2011 - 09.2012
CSR
PLS Loan Store
01.2011 - 09.2011
CRC Floor Supervisor
The CMI Group
05.2009 - 12.2010
CRC First Party Agent
The CMI Group
01.2008 - 05.2009
Nation High School
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