Summary
Overview
Work History
Education
Skills
Certification
References
Hi, I’m

Susana Aguina

Graphic Designer
Lynchburg,VA
Susana Aguina

Summary

Diligent Designer with solid background in retail sales and customer engagement. Demonstrated success in driving store sales and enhancing customer satisfaction through effective communication and product knowledge. Proven ability to utilize problem-solving skills and teamwork to meet customer needs and achieve sales targets.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.

Overview

5
years of professional experience
1
Certification

Work History

Rack Room

Sales Associate
04.2024 - Current

Job overview

  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.

Under Armour

Key Holder
11.2022 - 03.2024

Job overview

  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.

Hibachi USA

Server/Front House
04.2020 - 07.2022

Job overview

  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Education

Southern New Hampshire University - Online
Manchester, NH

Bachelor of Arts from Graphic Design and Media Arts
12-2025

University Overview

  • Professional Development: Digital Design Tools
  • Professional Development: Fundamentals of Design
  • Professional Development: Prof Practices/Graphic Design
  • Professional Development: Design Thinking/Graphic Design
  • Professional Development: Design Thinking/Graphic Design
  • Current 3.8 GPA

South Johnston High
Four Oaks, NC

Diploma
05.2021

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Multi-tasking strength
  • Problem-Solving
  • Reliable and punctual
  • Money Handling
  • Cash Handling Accuracy
  • Store Opening and Closing
  • Sales Strategies
  • Complex Problem-Solving

Certification

  • OSHA Certified
  • CPR/AED Certification
  • Virginia Driver's License
  • First Aid Certification

References

Peyton Hensley, Under Armour Store Manager

(919) 886-1944 - Mobile Number

(919) 209-0466 - Store Number

Bryan Ballard, Hibachi USA Owner

(919) 662-8478 -Store Phone

Steven Murphy, Hibachi USA Owner

(919) 669-6922 -Mobile Number

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Susana AguinaGraphic Designer