Susana Alfaro
Miramar,FL
Summary
Skilled in team leadership, inventory management, and customer service enhancement. Excel at communication, problem-solving, and time management to ensure smooth operational flow and elevated customer satisfaction.
Overview
10
10
years of professional experience
Work History
Floor Manager
Motek
Miami , FL
02.2022 - 11.2024
- Provided training and guidance to new employees regarding store policies and procedures.
- Managed staff by providing training, scheduling shifts, assigning duties, resolving conflicts and taking disciplinary action when necessary.
- Communicated with all guest.
- Identified process improvements that could help improve efficiency across the entire organization.
- Administrative work- Managed documents and organized schedules.
- Monitor inventory for FOH.
Lead Hostess
Smith and wo
Miami , FL
06.2016 - 11.2019
- Assigned tasks to other hostesses based on their skill level or experience.
- Train new hostess.
- In charge of FOH floor plan.
- Booked all reservations.
- Answered to all incoming calls.
Server
Juniper On The Water
Hallandale, Florida
08.2014 - 08.2015
- Followed health safety guidelines when preparing and serving food products.
- Stayed informed about daily specials, new menu items and promotions.
- Served food and beverages.
Education
High School Diploma -
American Senior High
Miami Lakes 07-2007
Skills
- Leadership
- Active listening
- Critical thinker
- Able to multitask
- Adapt well to new environment
- Independent
- Social
Timeline
Floor Manager
Motek
02.2022 - 11.2024
Lead Hostess
Smith and wo
06.2016 - 11.2019
Server
Juniper On The Water
08.2014 - 08.2015
High School Diploma -
American Senior High