Summary
Overview
Work History
Education
Skills
Languages
Certification
Accomplishments
Timeline
Generic

Susana Areyan Orozco

Palm Bay

Summary

With a proven track record at Walmart, I excel in medication preparation and delivering exceptional customer service. My expertise in inventory management and ability to resolve customer issues efficiently have significantly contributed to operational success. Recognized for meticulous attention to detail and collaborative team spirit, I consistently ensure safety and satisfaction in fast-paced environments. Motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team. Resulting-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

Walmart
Palm Bay
04.2024 - Current
  • Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
  • Interpreted and processed medication orders under supervision of pharmacist.
  • Assisted pharmacists in filling prescription orders accurately and efficiently.
  • Operated cash registers to accept payments from customers.
  • Maintained proper storage and security conditions for drugs.
  • Prepared and processed medical insurance claim forms and records.
  • Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
  • Resolved customer complaints in a timely manner while maintaining professionalism at all times.
  • Participated in pharmacy inventory management, including tracking expiration dates and removing outdated medications.
  • Supported pharmacy operations by answering phone calls and directing queries appropriately.
  • Received payment from customers and processed credit card transactions when necessary.
  • Managed medication inventory, including ordering and restocking medications as necessary.
  • Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
  • Checked expiration dates on medications to ensure that only unexpired products were dispensed.
  • Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
  • Flagged potential side effects and allergies to prescribed medications for patients.
  • Provided exceptional customer service, addressing patient questions and concerns with empathy.
  • Participated in continuing education and training to stay current with pharmacy practices and technology.
  • Implemented and followed pharmacy protocols for medication disposal and waste management.
  • Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
  • Received and stored incoming supplies and informed supervisors of stock needs and shortages.
  • Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
  • Answered telephones to respond to questions or requests.
  • Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
  • Verified accuracy of medication labels before they were dispensed to customers.
  • Teamed with peers, technicians and pharmacists to prioritize and complete orders.
  • Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
  • Entered patient and prescription information into pharmacy software systems with high attention to detail.
  • Prepared prescription transfers to other pharmacies.
  • Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
  • Verified prescriptions and drug labels, documents and packages.
  • Maintained a clean and organized pharmacy workspace, adhering to safety and hygiene standards.
  • Organized work areas so that everything was easily accessible when needed.
  • Worked effectively in team environments to make the workplace more productive.

Costumer Service & Money Services

Walmart
Palm Bay
06.2022 - 04.2024
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Recognized by management for providing exceptional customer service.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Identify high-alert fraud.
  • Coordinated international money transfers efficiently.

Front End Team Lead

Walmart
Palm Bay
11.2023 - 03.2024
  • Analyzed sales data to identify trends and adjust sales strategies accordingly.
  • Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
  • Computed purchases and received and processed cash or credit payment.
  • Delegated work tasks to employees based on shift requirements, individual strengths, and unique training.
  • Actively participated in sprint planning meetings to prioritize tasks for front-end developers.
  • Placed special orders or called other stores to find desired items.
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Provided technical leadership, mentorship and guidance to team members.
  • Maintained important files, running reports and delivering updates on occupancy and revenue.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Organized training sessions for team members on new technologies or techniques used in projects.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

CASHIER

Walmart
Palm Bay
02.2022 - 05.2022
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Welcomed customers, offering assistance to help find store items.
  • Checked personal identifications during alcohol and tobacco sales.
  • Delivered high level of customer service to patrons using active listening and engagement skills.

Education

Pharmacy Technician

Pharmacy Technician University
10-2024

High School Diploma -

Odyssey Charter Jr./Sr. High
Palm Bay, FL
05-2023

Skills

  • Medication preparation
  • Prescription processing
  • Inventory management
  • Customer service
  • Cash handling
  • Insurance claims processing
  • Team collaboration
  • Drug safety
  • Troubleshooting malfunctioning equipment
  • Ordering and stocking medications
  • Attention to detail
  • Effective communication
  • Secure storage of medications
  • Insurance verification
  • Processing payments
  • Labeling accuracy
  • FDA and HIPAA compliance
  • Order verification
  • Drug inventory control
  • Drug storage procedures
  • HIPAA
  • FDA drug safety guidelines
  • Confidentiality and HIPAA
  • Billing support
  • Interpreting orders
  • Insurance billing
  • Dosage form preparation
  • Medication dispensing
  • Operations support
  • Stocking shelves
  • Patient confidentiality
  • Resolving customer issues
  • Medication storage procedures
  • Skilled in Prioritizing Tasks
  • Highly observant

Languages

Spanish
Native/ Bilingual
English
Full Professional

Certification

  • Registered Pharmacy Technician

Accomplishments

  • Awarded 4 medals in High School Competitions
  • Received High School diploma with high 3.0 GPA

Timeline

Pharmacy Technician

Walmart
04.2024 - Current

Front End Team Lead

Walmart
11.2023 - 03.2024

Costumer Service & Money Services

Walmart
06.2022 - 04.2024

CASHIER

Walmart
02.2022 - 05.2022

Pharmacy Technician

Pharmacy Technician University

High School Diploma -

Odyssey Charter Jr./Sr. High

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Susana Areyan Orozco