Susana Arroyo
Calexico,CA
Summary
Dynamic and results-oriented professional with extensive experience in retail management and sales, notably as Part Time Store Lead at Five Below. Excelled in business development and customer service, significantly boosting sales through strategic promotional support and inventory control. Demonstrated exceptional people skills and problem-solving abilities, leading teams to exceed sales goals while ensuring customer satisfaction.
Overview
2
2
years of professional experience
Work History
Sales Associate
Cotton On Clothing
Calexico , CA
08.2023 - Current
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Maintained up-to-date knowledge of store merchandise and policies.
- Processed transactions using a point-of-sale system.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Conducted inventories on a regular basis to track stock levels.
- Demonstrated product features and benefits for customers' needs.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Tracked sales performance metrics to identify trends in the market place.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Ensured compliance with all safety regulations while handling hazardous materials.
Part Time Store Lead
Five Below
El Centro, CA
05.2022 - Current
- Assisted in hiring and training new employees.
- Monitored store performance metrics, such as sales, profitability, and customer satisfaction.
- Ensured compliance with company policies and procedures.
- Conducted daily store operations including opening and closing procedures, cash handling, register operations, and inventory management.
- Resolved customer complaints in a timely manner.
- Provided exceptional customer service to all customers.
- Developed strategies to increase sales and improve efficiency of store processes.
- Maintained accurate records of transactions for financial reporting purposes.
- Organized promotional displays and merchandise shelves according to company standards.
- Supervised team members on their assigned tasks throughout the day.
- Performed daily audits of the store's physical condition, cleanliness, product placement, pricing accuracy.
- Analyzed sales data to identify trends in order to optimize stock levels accordingly.
- Addressed any employee issues or concerns in a timely manner.
- Handled cash reconciliation at end of shift.
- Implemented strategies to reduce shrinkage rates within the store.
- Managed staff scheduling for optimal coverage during peak hours.
- Served as a role model for other employees by demonstrating superior work ethic.
- Performed regular cycle counts of inventory items throughout the store.
- Worked closely with vendors to ensure quality products were delivered on time.
- Adhered to safety regulations when operating equipment or handling hazardous materials.
- Created weekly reports detailing sales figures and other pertinent information related to the store's performance .
- Regularly communicated with upper management regarding operational matters affecting the business.
- Supervised work of cashiers, training new team members and monitoring performance.
- Dealt with customer complaints and rectified product and service issues.
- Handled customer transactions and balanced cash drawers.
- Boosted customer satisfaction with proactive initiatives focused on improved engagement and service resolutions.
- Answered customer queries and complaints and provided prompt solutions.
- Maintained clean and organized facility to prevent accidents, damages and lost items.
- Tracked store inventories and ordered new materials to prevent shortages.
- Recorded quantities of damaged, faulty or expired items in product reports.
- Increased sales by optimizing in-store promotional strategies.
Education
High School Diploma -
South West High School
San Diego06-2005
Skills
- Business Development
- Product Sales
- Inventory Control
- Retail loss prevention
- Contract Preparation
- Promotional support
- Customer Needs Assessment
- Sales Development
- Client Account Management
- Excellent people skills
- Problem-Solving
- Cash Handling Accuracy
- Listening Skills
- Fraud Detection
- Store Opening and Closing
- Professional Demeanor
- Hospitality and accommodation
- Retail Store Operations
- Reading comprehension skills
- Merchandising knowledge
- Money Transfer Systems
- Building rapport
- Calm Demeanor
- Fitting room maintenance
- Exceptional customer service
- Negotiation Tactics
- Conflict Resolution
- Cash Register Operation
- Multi-tasking strength
- Persuasion techniques
- Stocking and Receiving
- Exceeds sales goals
- Complex Problem-Solving
- Problem-solving skills
- Dining area maintenance
- Dispute Mediation
- Sales Goals Attainment
- Prospecting and telemarketing
- Product Promotions
- Display Setup
- Service-oriented
- Excellent communication skills
Languages
Spanish
Full Professional
Timeline
Sales Associate
Cotton On Clothing
08.2023 - Current
Part Time Store Lead
Five Below
05.2022 - Current
High School Diploma -
South West High School
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