Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
References
Timeline
Generic

Susana Avila

Las Vegas,NV

Summary

Community Manager with extensive experience in property management, focusing on lease compliance and financial reporting. Demonstrated success in boosting resident engagement and executing impactful marketing strategies. Proficient in various operational platforms and skilled in problem-solving, consistently achieving operational excellence and tenant satisfaction in fast-paced environments.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Community Manager

Greystar Property Management
Las Vegas, NV
05.2022 - Current
  • Managed a 456-unit high-rise community while ensuring operational excellence and integrity of lease documentation.
  • Acted as primary liaison between ownership, vendors, and teams on lease compliance and financial matters.
  • Utilized Yardi for invoice processing and maintaining resident ledgers, enhancing financial reporting accuracy.
  • Oversaw vendor contracts and COIs to guarantee compliance with regulatory standards.
  • Conducted audits of administrative records to verify adherence to leasing policies.
  • Maintained regular communication with ownership about property conditions and leasing performance.
  • Resolved escalated resident service issues while ensuring compliance with lease agreements.
  • Analyzed market trends to support onsite leasing efforts with competitive pricing strategies.

Assistant Manager

Greystar Property Management
Las Vegas, NV
03.2020 - 04.2022
  • Ensured accuracy of lease documents, including deposit accounting and move-out charges, adhering to legal guidelines.
  • Posted and reconciled rent payments, application fees, and resident charges using Yardi software.
  • Trained new staff on company policies and customer service best practices.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Produced thorough, accurate and timely reports of project activities.
  • Collaborated with teams on leasing and occupancy planning to achieve budgeted goals.
  • Maintained rent deferral and delinquency trackers in compliance with reporting requirements.
  • Supported property events and resident engagement initiatives to enhance community satisfaction.

Property Manager

Greystar Property Management
Las Vegas, NV
05.2019 - 03.2020
  • Compiled comprehensive monthly reports on ownership, including leasing performance and unit turnover data.
  • Maintained and reported lease compliance documentation to facilitate audits and policy adherence.
  • Directed team activities to uphold compliance with vendor management requirements and corporate policies.
  • Reviewed contracts while coordinating lease-related updates with vendors and departments.
  • Oversaw management of 186-unit gated community, focusing on lease enforcement and compliance documentation.
  • Developed and implemented marketing strategies to attract new tenants.
  • Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
  • Inspected properties regularly to identify deficiencies and schedule repairs.
  • Coordinated with maintenance and contractors to promote timely turnovers after move-outs.

Assistant Manager

Cushman & Wakefield
Las Vegas, NV
12.2016 - 03.2018
  • Executed all move-out accounting and lease-end processing with precise documentation.
  • Collaborated with property manager on vendor compliance and accounts payable duties.
  • Maintained compliance oversight and assisted lease administration for 609 units.
  • Trained new staff on company policies and customer service best practices.
  • Implemented community events to enhance resident engagement and satisfaction.
  • Managed customer service inquiries and complaints in a timely manner.
  • Delegated work to staff, setting priorities and goals.

Leasing Consultant

Cushman & Wakefield
Las Vegas, NV
07.2014 - 12.2016
  • Executed leasing processes, ensuring accurate and timely completion of lease forms.
  • Conducted unit inspections and lease file audits to guarantee move-in readiness.
  • Coordinated with maintenance teams to promptly address tenant service requests.
  • Performed market research to evaluate rental pricing and competitive trends.
  • Organized community events to enhance resident engagement and satisfaction.
  • Prepared lease agreements, collected security deposits, and managed rent payments.
  • Processed move-outs through final walkthroughs and documentation for accounting.
  • Conducted thorough background checks on applicants to verify rental eligibility.

Education

High School Diploma -

Arleta High Scool
Los Angeles, CA
05-2011

Skills

  • Lease compliance
  • Financial reporting
  • Vendor management
  • Resident engagement
  • Market analysis
  • Customer relationship management
  • Problem solving
  • Staff training
  • Effective communication
  • Time management
  • Event planning
  • Proficient in Yardi, Bluemoon, Realpage, Onesite, Yieldstar, Knock, CRM, LOFT
  • Amenities expertise

Accomplishments

  • Regional Core Value Award - Equality 2023)
  • Regional Pillar of Excellence – Operational Excellence (2022)
  • Assistant Manager of the Year – 300+ Units (2020)

Languages

English
Native/ Bilingual
Spanish
Professional

Certification

  • Annual Fair Housing Certification

References

References available upon request.

Timeline

Community Manager

Greystar Property Management
05.2022 - Current

Assistant Manager

Greystar Property Management
03.2020 - 04.2022

Property Manager

Greystar Property Management
05.2019 - 03.2020

Assistant Manager

Cushman & Wakefield
12.2016 - 03.2018

Leasing Consultant

Cushman & Wakefield
07.2014 - 12.2016

High School Diploma -

Arleta High Scool

Similar Profiles

CREATE PROFILE