Susana Baca
La Junta,CO
Summary
Experienced Patient Service Representative with 8 years of dedicated healthcare experience.
known for exemplary organizational prowess and a passion for patient advocacy and education. proficient in orchestrating the flow of a busy medical office while upholding professionalism and composure in high-pressure environments.
Overview
12
12
years of professional experience
Work History
Office Support Staff Member
Valley-Wide Health Systems
03.2023 - Current
- Improved client relations with prompt and courteous communication, addressing inquiries and resolving issues in a timely manner.
- Supported team members by offering assistance during peak hours or when faced with tight deadlines, promoting a collaborative work environment.
- Maintained strict confidentiality of sensitive information by adhering to company policies regarding document handling and data protection measures.
- Assisted with onboarding new employees, providing training materials and guidance to ensure smooth transitions into their roles within the company.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Maintained and updated office records, both digital and physical.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
Front Desk Assistant
Southeast Health Group
10.2022 - 03.2023
- Enhanced customer satisfaction by providing efficient and professional front desk support.
- Reduced waiting times for guests by efficiently managing appointments and scheduling.
- Supported staff members with various administrative tasks to improve overall workflow.
- Managed incoming phone calls, directing them appropriately to maintain professionalism and efficiency.
- Provided exceptional customer service through prompt response to inquiries and concerns.
- Organized filing systems for improved document accessibility and retrieval speed.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times.
- Welcomed patrons and immediately offered assistance by asking open-ended questions.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Liquor Store Clerk
The Beer Joint
08.2012 - 10.2022
- Assisted in inventory management, ensuring accurate stock levels and timely reordering of products.
- Contributed to increased sales by offering product recommendations based on customer preferences and needs.
- Supported loss prevention efforts by monitoring store activity and reporting suspicious behavior to management.
- Conducted regular price checks, ensuring accurate pricing information for customers and minimizing discrepancies.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies at end-of-shift reconciliations.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly to maintain high satisfaction rates.
- Conducted routine inspections of merchandise for quality control purposes, identifying damaged goods for removal or replacement as needed.
- Maintained up-to-date knowledge on products and promotions, effectively answering questions from customers and colleagues alike.
- Educated customers on different promotions, spirits and wines to facilitate buying decisions.
- Denied alcoholic sales to intoxicated customers and contacted management immediately when issues escalated.
- Received payments by cash, credit and personal check and remitted correct change.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Office Assistant
Arkansas Valley Regional Medical Center
09.2012 - 02.2019
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
- Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
- Improved patient satisfaction by efficiently scheduling appointments and managing patient records.
- Streamlined communication between departments for better collaboration and increased productivity.
- Contributed to a positive work environment by maintaining organized files and facilitating clear communication between staff members.
- Streamlined appointment scheduling for increased efficiency and reduced wait times for patients.
- Improved patient satisfaction by promptly addressing inquiries and concerns both in-person and over the phone.
- Assisted with insurance verification, expediting the check-in process and ensuring accurate billing.
- Answered constant flow of customer calls with minimal wait times.
Education
High School Diploma -
Swink High School
Swink, CO05.2009
Skills
- Reception duties
- Scheduling
- Customer Service
- Patient Charting
- Multi-line phone proficiency
- Appointment Scheduling
- Prioritizing Work
- Positive Attitude
- Bank Deposit Reconciliation
- Time Management
- Bilingual (Spanish)
- Medical terminology knowledge
- Patient confidentiality
- Insurance Verification
- Multitasking and Organization
- Patient check-in
- Problem-Solving
- Patient Education
- Scheduling Diagnostic Procedures
- HIPAA Compliance
Languages
Spanish
Native or Bilingual
Timeline
Office Support Staff Member
Valley-Wide Health Systems
03.2023 - Current
Front Desk Assistant
Southeast Health Group
10.2022 - 03.2023
Office Assistant
Arkansas Valley Regional Medical Center
09.2012 - 02.2019
Liquor Store Clerk
The Beer Joint
08.2012 - 10.2022
High School Diploma -
Swink High School
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