Susana Benito- Revollo Espinosa
FORT WORTH
Summary
Business Administrator with a specialization in Tourism and Hospitality, and a Master’s degree in Integrated Management Systems. Brings solid experience in commercial operations, customer relations, and service management across multiple industries including education, hospitality and tourism, recreation, imports, and wholesale trade.
Demonstrated strengths in team leadership, audit execution and analysis, and project management.
Professional interests include coordination and supervisory roles, quality management leadership, audit analysis, and university-level teaching.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Distance Learning Instructor
Escuela De Seguridad Vial – Policía Nacional De Colombia
09.2024 - 12.2024
Provided Occupational Health and Safety training, designing and delivering lesson plans, creating learning materials, and assessing trainee competencies to ensure skill mastery.
Technical Instructor
Servicio Nacional De Aprendizaje Sena Regional Distrito Capital.
11.2023 - 12.2023
Provided comprehensive vocational training in Customer Service, delivering sessions both in-person and online to enhance team skills and performance.
Senior Life Protection Consultant
Metlife Colombia
01.2023 - 11.2023
Responsible for assessing clients’ risk profiles, promoting and selling diverse insurance products, and renewing existing policies.
Generated new business opportunities and maintained accurate client records.
Designed and implemented client retention strategies and managed the customer portfolio.
Customer Service Supervisor
Equipos & Mediciones Tecnicas SAS
03.2021 - 04.2022
Led performance improvement initiatives for the sales advisory team.
Coordinated, monitored, and analyzed customer satisfaction surveys and PQRS feedback to prepare and present management reports.
Trained sales and service teams on customer service and communication protocols.
Represented the company during audit processes with ONAC and ICONTEC.
Education
Master's Degree - Quality Management
UNIVERSIDAD INTERNACIONAL DE LA RIOJA
La Rioja - España03-2019
BBA - Hospitality And Tourism Management
UNIVERSIDAD JORGE TADEO LOZANO
Cartagena - Colombia03-2011
Skills
- Adaptability
- Communication Skills
- detail-oriented
- leadership
- problem-solving
- teamwork
Certification
Occupational Health and Safety Service License
Issued by: District Health Secretariat – Bogotá
Valid Until: January 2032
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Distance Learning Instructor
Escuela De Seguridad Vial – Policía Nacional De Colombia
09.2024 - 12.2024
Technical Instructor
Servicio Nacional De Aprendizaje Sena Regional Distrito Capital.
11.2023 - 12.2023
Senior Life Protection Consultant
Metlife Colombia
01.2023 - 11.2023
Customer Service Supervisor
Equipos & Mediciones Tecnicas SAS
03.2021 - 04.2022
Master's Degree - Quality Management
UNIVERSIDAD INTERNACIONAL DE LA RIOJA
BBA - Hospitality And Tourism Management
UNIVERSIDAD JORGE TADEO LOZANO