Susana Blakney
Long Beach,CA
Summary
Dynamic leader , enhancing showroom success through strategic planning and a focus on brand awareness. Skilled in employee development and business analysis, I excel in creating high-performance teams and driving sales growth. Known for exceptional organizational skills and adaptability, I consistently exceed business targets by fostering strong client relationships and leveraging analytical insights for decision-making.
Overview
18
18
years of professional experience
Work History
Showroom Manager
Purple Mattress
06.2021 - Current
- Oversaw daily operations of the showroom, ensuring a clean, organized, and welcoming environment for customers.
- Collaborated with company leadership on strategic planning initiatives to optimize profitability and long-term success of the showroom..
- Trained and mentored sales staff to improve their product knowledge and enhance customer service skills.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect
- Conducted regular performance reviews for team members, providing constructive feedback and opportunities for professional development.
- Coordinated special events and promotions to showcase new products and drive sales growth.
- Set goals for showroom employees and provided support and motivation to help each achieve true potential..
- Fostered team-oriented environment, encouraging collaboration and sharing of best practices among employees.
- Supported locations in the district with operational/ visual and sales development
- Cultivated a high-performance sales team through ongoing training programs focused on selling techniques, product knowledge, and relationship-building skills.
- Analyzed sales data to identify trends, adjust inventory levels accordingly, and capitalize on emerging market opportunities.
Assistant Manager
Tumi
10.2016 - 06.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Generated personal sales to meet or exceed established sales goals.
- Increased showroom sales by implementing effective visual merchandising strategies and product displays
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Generated repeat business through exceptional customer service.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Managed inventory levels for optimal stock availability, resulting in reduced backorders and customer wait times.
Co Manager
Express
09.2007 - 10.2016
- Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
- A heavy Focus in Visual Merchandising and product Knowledge. Executed Promotional marketing moves/ floorsets and merchandising product based on season and sales trend.
- Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Collaborated with Store Manager to develop promotional strategies that effectively attracted new customers and increased foot traffic.
- Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
- Assisted in the recruitment process by conducting interviews and selecting top-performing candidates who aligned with the company''s values..
- Enhanced store performance by implementing effective sales strategies and optimizing merchandising layouts.
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Defined clear targets and objectives and communicated to other team members.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Education
Associate of Science - Sociology
El Camino College
Torrance, CA05-2012
High School Diploma -
South East High School
South Gate 05-2007
Skills
- Client rapport
- Event planning
- Store operations
- Employee scheduling
- Brand awareness
- Decision-making
- Managing operations and efficiency
- Employee development
- Attention to detail
- Organizational skills
- Adaptability and flexibility
- Work Planning and Prioritization
- Relationship building
- Analytical thinking
- Business analysis
Languages
Spanish
Native or Bilingual
Timeline
Showroom Manager
Purple Mattress
06.2021 - Current
Assistant Manager
Tumi
10.2016 - 06.2021
Co Manager
Express
09.2007 - 10.2016
Associate of Science - Sociology
El Camino College
High School Diploma -
South East High School
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