Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Susana Blakney

Long Beach,CA

Summary

Dynamic leader , enhancing showroom success through strategic planning and a focus on brand awareness. Skilled in employee development and business analysis, I excel in creating high-performance teams and driving sales growth. Known for exceptional organizational skills and adaptability, I consistently exceed business targets by fostering strong client relationships and leveraging analytical insights for decision-making.

Overview

18
18
years of professional experience

Work History

Showroom Manager

Purple Mattress
06.2021 - Current
  • Oversaw daily operations of the showroom, ensuring a clean, organized, and welcoming environment for customers.
  • Collaborated with company leadership on strategic planning initiatives to optimize profitability and long-term success of the showroom..
  • Trained and mentored sales staff to improve their product knowledge and enhance customer service skills.
  • Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect
  • Conducted regular performance reviews for team members, providing constructive feedback and opportunities for professional development.
  • Coordinated special events and promotions to showcase new products and drive sales growth.
  • Set goals for showroom employees and provided support and motivation to help each achieve true potential..
  • Fostered team-oriented environment, encouraging collaboration and sharing of best practices among employees.
  • Supported locations in the district with operational/ visual and sales development
  • Cultivated a high-performance sales team through ongoing training programs focused on selling techniques, product knowledge, and relationship-building skills.
  • Analyzed sales data to identify trends, adjust inventory levels accordingly, and capitalize on emerging market opportunities.



Assistant Manager

Tumi
10.2016 - 06.2021
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Generated personal sales to meet or exceed established sales goals.
  • Increased showroom sales by implementing effective visual merchandising strategies and product displays
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Generated repeat business through exceptional customer service.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Managed inventory levels for optimal stock availability, resulting in reduced backorders and customer wait times.

Co Manager

Express
09.2007 - 10.2016
  • Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
  • A heavy Focus in Visual Merchandising and product Knowledge. Executed Promotional marketing moves/ floorsets and merchandising product based on season and sales trend.
  • Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Collaborated with Store Manager to develop promotional strategies that effectively attracted new customers and increased foot traffic.
  • Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
  • Assisted in the recruitment process by conducting interviews and selecting top-performing candidates who aligned with the company''s values..
  • Enhanced store performance by implementing effective sales strategies and optimizing merchandising layouts.
  • Cross-trained existing employees to maximize team agility and performance.
  • Accomplished multiple tasks within established timeframes.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Defined clear targets and objectives and communicated to other team members.
  • Leveraged data and analytics to make informed decisions and drive business improvements.

Education

Associate of Science - Sociology

El Camino College
Torrance, CA
05-2012

High School Diploma -

South East High School
South Gate
05-2007

Skills

  • Client rapport
  • Event planning
  • Store operations
  • Employee scheduling
  • Brand awareness
  • Decision-making
  • Managing operations and efficiency
  • Employee development
  • Attention to detail
  • Organizational skills
  • Adaptability and flexibility
  • Work Planning and Prioritization
  • Relationship building
  • Analytical thinking
  • Business analysis

Languages

Spanish
Native or Bilingual

Timeline

Showroom Manager

Purple Mattress
06.2021 - Current

Assistant Manager

Tumi
10.2016 - 06.2021

Co Manager

Express
09.2007 - 10.2016

Associate of Science - Sociology

El Camino College

High School Diploma -

South East High School
Susana Blakney