Susana Carbajal-Quijano
Smyrna,TN
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
Work History
Hostess , Togo , Back Line , Server , Catering
Jim N Nicks BBQ
01.2022 - Current
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies t
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Accommodated special seating requests for guests to enhance satisfaction.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Used cash registers and credit card machines to cash out customers.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Provided friendly, courteous service to create memorable moments for guests.
- Served catering guests by fulfilling orders,and communicating requests to kitchen staff
- Set up and disassembled food service stations, equipment and furniture per contract specifications.
- Delivered catered food and supplies to facility for on-time set-up.
- Presented food and beverages on buffet tables and drink
- Replenished banquet stations and verified food temperatures and cleanliness of service areas.
- Communicated with event coordinators and facility management to obtain appropriate catering accommodations.
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
- Increased drink, appetizers, entree, and dessert orders by suggestively selling daily specials or popular items.
- Reviewed orders to determine appropriate delivery inclusions such as utensil type and quantity, napkins, straws, and promotional coupons.
- Enhanced customer satisfaction by providing efficient and accurate order processing.
- Handled cash transactions accurately, contributing to a well-balanced till at shift''s end.
- Trained new employees on best practices for To-Go Server responsibilities, fostering team efficiency and consistency in service quality.
- Demonstrated excellent communication skills when interfacing with customers over the phone or in-person, resulting in positive feedback and repeat business.
- Managed multiple orders simultaneously while maintaining attention to detail, ensuring proper packaging and presentation for each item.
- Streamlined order assembly by effectively organizing completed dishes and coordinating with kitchen staff during peak hours of operation.
- Improved customer loyalty by addressing any concerns or issues promptly and professionally, offering solutions that align with company policies while satisfying guest expectations.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
Server , Food Runner
Twin Peaks
07.2023 - 07.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Delivered correct food items to tables according to order documentation.
- Collaborated well with other food runners to deliver orders accurately.
- Cleaned and sanitized food preparation and serving areas.
- Restocked food supplies in kitchen and organized storage areas.
- Kept detailed knowledge of and followed all food safety guidelines.
- Garnished dishes and quickly delivered items to customers, minimizing wait times.
- Trained and mentored newly hired employees to explain process flow and safety procedures.
- Monitored food temperatures and kept records of all food items.
Education
High School Diploma -
Lavergne High School
La Vergne, TN05.2023
Skills
- Bilingual
- Bill Computation
- Table Setting Arrangements
- Dining Reservations
- Guest Inquiries
- Menu Memorization
- Dining Crew Workflow Optimization
- Reservation Documentation
- Phone Inquiries
- To-Go Order Preparation
- Guest Flow
- Guest Experience Management
- Plates Presentation
- Dining Area Maintenance
- Seating Assignment Preparation
- Table Bussing
- Buffet Setup and Takedown
- High-Volume Dining
- Special Dietary Requirements
- Check Payment Processing
- Hospitality and Accommodation
- Guest Relations
- Dining Customer Service
- Food Preparation and Safety
- Interactive Communication Skills
- Guest Accommodations
- Food Inspection
- Performance Improvement
- Menu Presentation
- Restroom Servicing
- Greeting and Escorting Guests
- Food Production
- Table Setting Knowledge
- Waiting Tables
- Dining Room Monitoring
- Billing and Payment Processing
- Guest Satisfaction
- Enter Orders
- Warm and Friendly
- Room Preparation
- Customer Loyalty
- Train Staff
- Cash and Transaction Handling
- Organization and Time Management
- Active Listening and Communication
- Customer Support
- Cleaning and Sanitizing
- Restocking Buffet Items
- Cash Handling
- Bussing Tables
- POS Systems
- Sales Expertisee
- Train Employees
- Active Listening
- High-Energy and Stamina
- Guest Seating
- Age Verification
- Greet Guests
- Server Training
Languages
Spanish
Native or Bilingual
Timeline
Server , Food Runner
Twin Peaks
07.2023 - 07.2023
Hostess , Togo , Back Line , Server , Catering
Jim N Nicks BBQ
01.2022 - Current
High School Diploma -
Lavergne High School
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