Susana Esparza
Summary
I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. l aspire to join your team. My goal is to be able to integrate what I learn on the job with my past work experience and training, so that I may be able to give customers the best overall experience.
Overview
9
9
years of professional experience
Work History
Dental EDDA
River Valley Family Health Center
08.2020 - Current
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Promoted a welcoming atmosphere by greeting patients with a friendly demeanor and promptly addressing their needs.
- Maintained regular and consistent attendance and punctuality.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Improved communication between shifts by creating detailed handover notes outlining important tasks or issues encountered during each shift.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Adhered to hygiene regulations, minimizing risk of contamination or illness among customers.
- Participated in regular staff meetings to share feedback, discuss improvements, and stay informed about company updates.
- Resolved patient issues promptly, resulting in increased customer satisfaction ratings.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Certified Dental Assistant
Johnson's Family Dentistry
03.2017 - 07.2020
- Mentored and guided employees to foster proper completion of assigned duties.
- Lead assistant duties
- Entered data accordingly
- Warmly greeted patients and helped them fill out intake and consent forms
- Delivered patient information at different locations when needed
- Provided compassionate care and ensured patient comfort through exceptional clinical skills, calm and gentle approach and positive rapport development
- Regularly solicited patient feedback to improve customer comfort and satisfaction
- Assisted dentist in management of medical or dental emergencies when necessary
- Successfully completed OSHA compliance training
- Maintained clear, organized dental records and reports
- Handled all Patient relations issues in a gracious manner and in accordance with company policies
- Provided pharmacy with correct patient and drug information
- Cleaned and sterilized instruments between patients to protect from infection risks
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water and mixing materials for fillings
Waitress
Amelia's Hacienda Restaurant
06.2015 - 05.2017
- Operated cash register for cash, check and credit card transactions
- Consistently provided professional, friendly and engaging service
- Followed all safety and sanitation policies to uphold proper health standards
- Displayed enthusiasm and knowledge about equipment
- Routinely supported other areas as requested, including answering telephones and completing financial transactions for staff
- Set area according to type of event and service standards
- Addressed complaints or concerns promptly
- Developed and maintained positive working relationships with others to reach business goals
- Demonstrated genuine hospitality while greeting and establishing rapport
- Counted cash in register drawer at beginning and end of shift
Education
Expanded Function Dental Assistant -
University of Colorado School of Dental Medicine
Denver, CO2024
High School Diploma -
Montrose High School
Montrose, CO2016
Dental Assisting -
Montrose Dental Assisting Course
Montrose, CO2016
Certified Nurse Assistant -
Delta-Montrose Technical College
Delta, CO2015
Skills
- Bilingual, Fluent in English and Spanish
- Cash Handling
- Opening and closing duties
- Excellent memory
- Great at multitasking
- Exceptional interpretation skills
- Highly dependable
- Great at building customer rapport
- Learn and apply new tasks quickly
- Highly organized
- Strong work ethic
- Ability to effectively communicate and direct customers
- Self motivated don't need constant supervision
- Able to create and maintain a clean and comfortable work environment
Timeline
Dental EDDA
River Valley Family Health Center
08.2020 - Current
Certified Dental Assistant
Johnson's Family Dentistry
03.2017 - 07.2020
Waitress
Amelia's Hacienda Restaurant
06.2015 - 05.2017
Expanded Function Dental Assistant -
University of Colorado School of Dental Medicine
High School Diploma -
Montrose High School
Dental Assisting -
Montrose Dental Assisting Course
Certified Nurse Assistant -
Delta-Montrose Technical College
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