Susana Cruz
Atwater,CA
Summary
Detail-oriented with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Job Development and Training Technician
MERCED COUNTY OFFICE OF EDUCATION
11.2020 - Current
- Provide ongoing support to placed clients through regular check-ins, ensuring their success in new positions.
- Conduct thorough assessments of client skills, interests, and goals to develop targeted employment strategies.
- Organize impactful workshops on resume writing, interview skills, and job search strategies for clients seeking employment.
- Collaborate with case managers and service providers to address barriers to employment, leading to improved outcomes for clients.
- Streamline job development process by creating effective tracking systems and tools for monitoring progress.
- Improve employer partnerships through regular communication and follow-up, ensuring successful long-term collaborations.
Program Coordinator
CALIFORNIA STATE UNIVERSITY
08.2019 - 04.2020
- Created comprehensive reports on program progress, presenting findings to stakeholders and adjusting strategies as needed.
- Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
- Managed budgets and resources for successful execution of multiple programs simultaneously.
- Coordinated cross-functional teams to ensure timely completion of program deliverables, maintaining project schedules and meeting objectives.
- Implemented evaluation tools to measure program effectiveness, utilizing data-driven insights for continuous improvement.
- Developed effective communication strategies for improved collaboration among team members, resulting in increased productivity.
Outreach Specialist
SACRAMENTO CITY COLLEGE
07.2017 - 01.2019
- Assisted incoming students with college application, placement test study guides, and financial aid applications.
- Conducted comprehensive needs assessments to identify gaps in services and develop tailored solutions for diverse populations.
- Developed successful partnerships with local organizations for mutually beneficial collaboration and resource sharing.
- Enhanced program effectiveness by continuously evaluating outcomes and implementing data-driven improvements.
- Facilitated workshops, trainings, and presentations to educate community members on available resources and services.
- Created marketing materials, including brochures, flyers, and social media content to increase program visibility within community.
Lead Case Manager
LA FAMILIA COUNSELING CENTER, INC
06.2015 - 04.2018
- Assess clients interest, skill levels, and experiences to develop individualized plans for education, training and career goals.
- Initiate and develop professional relationships with perspective employer to promote program and increase employment opportunities for participants.
- Facilitate orientations and employability workshops including job search techniques, writing applications and/or resumes, interviewing skills, and financial literacy
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Enhanced client satisfaction by efficiently managing caseloads and providing personalized support.
Education
Bachelor of Science - Women’s Studies
CALIFORNIA STATE UNIVERSITY
Sacramento, CA04.2014
Skills
- Time management
- Fluent Bilingualism
- Strong communication
- Organizational skills
- Problem-solving
- MS Office
- Multitasking Abilities
- Teamwork and Collaboration
- Decision-Making
- Attention to Detail
Timeline
Job Development and Training Technician
MERCED COUNTY OFFICE OF EDUCATION
11.2020 - Current
Program Coordinator
CALIFORNIA STATE UNIVERSITY
08.2019 - 04.2020
Outreach Specialist
SACRAMENTO CITY COLLEGE
07.2017 - 01.2019
Lead Case Manager
LA FAMILIA COUNSELING CENTER, INC
06.2015 - 04.2018
Bachelor of Science - Women’s Studies
CALIFORNIA STATE UNIVERSITY
Similar Profiles
Danny HernandezDanny Hernandez
Substitute Teacher, K-12 at Merced County Office of EducationSubstitute Teacher, K-12 at Merced County Office of Education
Noemi GomezNoemi Gomez
Fiscal Technician (Business Services External) at Merced County Office of EducationFiscal Technician (Business Services External) at Merced County Office of Education
Monica MaturinoMonica Maturino
Bilingual Family Support Services Provider at Merced County Office of EducationBilingual Family Support Services Provider at Merced County Office of Education