Susana Cruz
Atwater,CA
Summary
Detail-oriented with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Job Development and Training Technician
MERCED COUNTY OFFICE OF EDUCATION
11.2020 - Current
- Provide ongoing support to placed clients through regular check-ins, ensuring their success in new positions.
- Conduct thorough assessments of client skills, interests, and goals to develop targeted employment strategies.
- Organize impactful workshops on resume writing, interview skills, and job search strategies for clients seeking employment.
- Collaborate with case managers and service providers to address barriers to employment, leading to improved outcomes for clients.
- Streamline job development process by creating effective tracking systems and tools for monitoring progress.
- Improve employer partnerships through regular communication and follow-up, ensuring successful long-term collaborations.
Program Coordinator
CALIFORNIA STATE UNIVERSITY
08.2019 - 04.2020
- Created comprehensive reports on program progress, presenting findings to stakeholders and adjusting strategies as needed.
- Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
- Managed budgets and resources for successful execution of multiple programs simultaneously.
- Coordinated cross-functional teams to ensure timely completion of program deliverables, maintaining project schedules and meeting objectives.
- Implemented evaluation tools to measure program effectiveness, utilizing data-driven insights for continuous improvement.
- Developed effective communication strategies for improved collaboration among team members, resulting in increased productivity.
Outreach Specialist
SACRAMENTO CITY COLLEGE
07.2017 - 01.2019
- Assisted incoming students with college application, placement test study guides, and financial aid applications.
- Conducted comprehensive needs assessments to identify gaps in services and develop tailored solutions for diverse populations.
- Developed successful partnerships with local organizations for mutually beneficial collaboration and resource sharing.
- Enhanced program effectiveness by continuously evaluating outcomes and implementing data-driven improvements.
- Facilitated workshops, trainings, and presentations to educate community members on available resources and services.
- Created marketing materials, including brochures, flyers, and social media content to increase program visibility within community.
Lead Case Manager
LA FAMILIA COUNSELING CENTER, INC
06.2015 - 04.2018
- Assess clients interest, skill levels, and experiences to develop individualized plans for education, training and career goals.
- Initiate and develop professional relationships with perspective employer to promote program and increase employment opportunities for participants.
- Facilitate orientations and employability workshops including job search techniques, writing applications and/or resumes, interviewing skills, and financial literacy
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Enhanced client satisfaction by efficiently managing caseloads and providing personalized support.
Education
Bachelor of Science - Women’s Studies
CALIFORNIA STATE UNIVERSITY
Sacramento, CA04.2014
Skills
- Time management
- Fluent Bilingualism
- Strong communication
- Organizational skills
- Problem-solving
- MS Office
- Multitasking Abilities
- Teamwork and Collaboration
- Decision-Making
- Attention to Detail
Timeline
Job Development and Training Technician
MERCED COUNTY OFFICE OF EDUCATION
11.2020 - Current
Program Coordinator
CALIFORNIA STATE UNIVERSITY
08.2019 - 04.2020
Outreach Specialist
SACRAMENTO CITY COLLEGE
07.2017 - 01.2019
Lead Case Manager
LA FAMILIA COUNSELING CENTER, INC
06.2015 - 04.2018
Bachelor of Science - Women’s Studies
CALIFORNIA STATE UNIVERSITY
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