Susana Dean
Phoenix,AZ
Summary
Organized financial professional with over 7 years of experience in retail banking and finance. Specializing in member/customer service with a strong background in multiple types of lending and sales. Driven to bring value through extended knowledge of financial products, services, and branch operations.
Overview
7
7
years of professional experience
4
4
Certification
Work History
Personal Financial Consultant II
Copper State Credit Union
Phoenix, AZ
01.2022 - Current
- Actively support the mission, strategic goals, and core values of the credit union.
- Interviewed members to discuss their overall financial position and determined what product or service would best suit them.
- Completed all aspects of the account opening process for savings, checking, credit cards, money markets, and CDs.
- Actively cross-selling credit union products and services, making recommendations to members, and if appropriate, referrals to business partners including consumer lending, mortgage lending, and financial advisors
- Assist with vault counting, balancing, and ordering of cash. Balance night drop, ATMs, and money orders.
- Maintained a thorough understanding of credit union policies and performed duties in compliance with all policies, laws, and regulations.
Personal Loan Manager
Discover Financial Services, DFS
Phoenix, AZ
03.2019 - 01.2022
- Evaluated credit worthiness by processing loan applications and documentation within specified limits.
- Interviewed applicants to determine financial eligibility and feasibility of granting loans.
- Determined if all applicable ratios and metrics were met and set up debt payment plans.
- Conducted interviews for all applications and recommended modifications to paperwork as per requirement.
- Assisted in answering all loan services and customer phone calls.
- Resolved all issues and maintained knowledge of all loan servicing procedures.
Credit Card/Debt Consolidation Specialist
Discover Financial Services, DFS
Phoenix, Arizona
07.2016 - 03.2019
- Tasked with familiarizing new customers with card functions while encouraging, incentivizing, and persuading them to increase their credit card usage
- Recommended products and services to meet customers' credit card and banking needs.
- Educated and informed customers of credit card reward earnings structure, interest charge calculations, and payment allocation.
- Guided/Assisted customers with finding a promotional offer that best suits their financial needs all while saving them money.
- Enticed customers to transfer their outstanding balances from competitors by utilizing the balance transfer offer through Discover
- Calculated savings of each balance transfer offer, educated customers on interest accrual, and allocation of payments
Education
Associates - Business
Estrella Mountain Community College
Avondale, AZ07.2020
Associate of Arts -
Estrella Mountain Community College
Avondale, AZ07.2020
Skills
- Strategic Financial Planning
- Customer Experience
- Customer Recruiting and Retention
- Consultative Sales Approach
- Consumer Lending
- Product and Service Understanding
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
Certification
- CNP - Certified Notary Public
- Member Service Certification
- Lending Referral Certification
- Arizona Insurance License
Timeline
Personal Financial Consultant II
Copper State Credit Union
01.2022 - Current
Personal Loan Manager
Discover Financial Services, DFS
03.2019 - 01.2022
Credit Card/Debt Consolidation Specialist
Discover Financial Services, DFS
07.2016 - 03.2019
Associates - Business
Estrella Mountain Community College
Associate of Arts -
Estrella Mountain Community College
- CNP - Certified Notary Public
- Member Service Certification
- Lending Referral Certification
- Arizona Insurance License
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