Susana D Rodriguez

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• Reduced client complaints by consistently meeting deadlines and adhering to high-quality standards.
• Maintained a safe and healthy work environment with regular equipment maintenance and proper use of cleaning chemicals.
• Demonstrated adaptability, handling various types of properties, including residential homes, offices, and commercial spaces.
• Received positive feedback from clients for exceptional attention to detail in cleaning tasks.
• Contributed to the growth of the business by securing long-term contracts with satisfied customers.

• Preserved product quality by maintaining stockrooms and disposing of damaged items.
• Enhanced customer satisfaction and store operations through relationship building and daily problem-solving
• Oversaw inventory management through cycle counts, audits and shrinkage control.
• Trained and mentored associates to teach daily tasks and procedures.
• Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
• 8 years of experience researched, and corrected discrepancies and customer concerns.
• Supervised staff of collectors, monitoring phone calls and letters.

• Recommended loan approvals and denials based on customer loan application reviews.
• Worked with all customers to understand needs and provide excellent service.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Responded to customer requests for products, services and company information.
• Answered constant flow of customer calls
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Managed customer expectations by clarifying needs, identifying options and recommending products and services.
• Collected deposits or payments and arranged for billing.

• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Processed payments for credit and debit cards and returned proper change for cash transactions.
• Inventory control processes to restore back stock
• Helped clients transport large or bulky items into vehicles.
• Cleaned, swept, mopped and disinfected shop area to maintain customer safety and health.
• Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
• Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures
• Responded to customer concerns, working with manager to raise customer satisfaction ratings by 70% in 1 year
• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.