Susana Diaz
Lacey,WA
Summary
Hardworking and passionate job seeker with strong organizational skills, I am a big people person and I enjoy meeting new people. Ready to help team achieve goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Event Staff Member
Event Services Saint Martin's University
02.2024 - Current
- Improved facility cleanliness by performing daily custodial tasks such as sweeping, mopping, and vacuuming.
- Assisted in setup and breakdown of event spaces, contributing to successful events at facility.
- Maintained inventory of cleaning supplies, placing orders when necessary to ensure adequate stock levels for uninterrupted service.
- Upheld high standards of cleanliness throughout the facility by following established procedures and checklists for all tasks.
Front Desk Receptionist
O' Grady Library Saint Martin's University
02.2023 - Current
- Improved library organization by accurately shelving books and other materials according to the Library of Congress Classification system.
- Assisted patrons with locating resources for their research and educational needs, enhancing their overall library experience.
- Performed circulation duties such as checking materials in and out, renewing items, and registering new patrons, ensuring efficient service at the front desk.
- Gathered usage statistics of databases provided by the library to help shape decisions about future acquisitions or subscriptions based on user needs.
- Coordinated study room reservations and monitored library spaces to ensure a quiet and conducive environment for study.
Snow Cone Maker/Concessions Worker
Tropical SNO
05.2023 - 08.2023
- Enhanced customer satisfaction by providing efficient and friendly service at the snow cone station.
- Increased daily sales by consistently delivering high-quality snow cones and maintaining an inviting environment.
- Streamlined the preparation process for faster service, resulting in shorter wait times for customers.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Trained new employees on proper snow cone making techniques, equipment use, and customer service expectations.
- Managed cash register transactions with accuracy, ensuring all sales were recorded correctly and efficiently.
- Participated in local events or festivals as a vendor to increase brand exposure and attract new clientele.
Cashier/Customer Service Representative
Ranch And Home
01.2022 - 08.2023
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Cook/Production Worker
Pizza Hut
01.2021 - 12.2022
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Streamlined kitchen operations with effective communication and collaboration among team members.
- Improved menu offerings, incorporating seasonal ingredients and innovative cooking methods.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Contributed to positive guest experiences by accommodating special dietary needs and requests.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Education
Bachelor of Arts - Medical Social Work
Saint Martin's University
Lacey, WA05.2027
High School Diploma -
Tri-Cites Preparatory Catholic Highschool
Pasco, WA06.2023
Skills
- Activity Planning
- Multitasking
- Task Prioritization
- Presentation Skills
- Teamwork and Collaboration
- Reliability
- Team Collaboration
hobbies
- Traveling the World
- Hiking/Fishing
- Volunteering
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Certification
- Driver's License
- Food Handler's Certification
Timeline
Event Staff Member
Event Services Saint Martin's University
02.2024 - Current
Snow Cone Maker/Concessions Worker
Tropical SNO
05.2023 - 08.2023
Front Desk Receptionist
O' Grady Library Saint Martin's University
02.2023 - Current
Cashier/Customer Service Representative
Ranch And Home
01.2022 - 08.2023
Cook/Production Worker
Pizza Hut
01.2021 - 12.2022
Bachelor of Arts - Medical Social Work
Saint Martin's University
High School Diploma -
Tri-Cites Preparatory Catholic Highschool
- Driver's License
- Food Handler's Certification
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