Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Susana Diaz

National City,CA

Summary

Dedicated professional transitioning into healthcare, combining 10 years of customer service experience with strong problem resolution skills. Known for adaptability and enthusiasm, committed to supporting a collaborative team and enhancing operational efficiency.

Overview

11
11
years of professional experience
3
3
Certifications

Work History

Barista

Babaycakes
Imperial Beach, California
07.2019 - 08.2025
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Followed health, safety and sanitation guidelines to pass state inspections.
  • Kept up-to-date records of sales transactions using point-of-sale systems.

General Manager

SIZZLING PLATTER LLC, Restaurant Management
San Diego, California
09.2014 - 07.2019
  • Managed staff scheduling to enhance workforce efficiency and improve customer service.

  • Led team meetings to foster collaboration and tackle operational challenges effectively.
  • Resolved customer complaints promptly while ensuring high standards of service delivery.

Education

Certified Nursing Assistant - Nursing

San Diego Medical College
El Cajon, CA
07-2025

High School Diploma -

San Diego High School
San Diego, CA
01-2010

Skills

  • Patient care
  • Team collaboration
  • Customer service
  • Multitasking

Languages

Spanish
Professional

Certification

Certified Nursing Assistant

Timeline

Barista

Babaycakes
07.2019 - 08.2025

General Manager

SIZZLING PLATTER LLC, Restaurant Management
09.2014 - 07.2019

Certified Nursing Assistant - Nursing

San Diego Medical College

High School Diploma -

San Diego High School
Susana Diaz