Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Susana Esposito

HENDERSON,NEVADA

Summary

Obtain a position where my skills and expertise can make a significant contribution to the company.

Bilingual Customer service professional with strong background in delivering exceptional support and customer satisfaction in high-volume environments. Known for excellent communication skills and ability to resolve issues promptly. Highly collaborative and adaptable, ensuring team success and consistently meeting targets.

Overview

25
25
years of professional experience

Work History

Call Center Representative

Hartford Fire and Insurance
01.2014 - 01.2023
  • Handling calls under a timeline, maintaining auto and home policies. Had to meet certain goals: duration of calls, customer satisfaction level.
  • Helping Insureds with questions, changes, and coverages regarding their policy in all states we Insured in.
  • Taking Spanish speaking policy holder calls.
  • Working with Underwriters on reinstating policies and what would be needed to do so.
  • Assisted with training and providing tips to others to help provide excellent customer service to our members.
  • Rated one of the highest representatives in the department based on the submitted customer feedback surveys.

Export Assistant

Bonsuisse
01.2008 - 01.2014
  • Process and prepare documentation accurately for dairy and frozen foods, ice cream products to be exported to Mexico.
  • Order of products from plants to warehouse. Coordinate orders in a timely manner.
  • Truck driver transport schedule, hire trucking and scheduling deliveries to meet customer needs with sensitive items like dairy and ice cream.
  • Direct contact with customers and providers, accuracy and timelines met under pressure.

DDC Manager Assistant

Frank Toyota
03.2001 - 08.2008
  • Led team to enhance customer satisfaction through streamlined service processes.
  • Developed training programs to improve staff performance and service delivery.
  • Collaborated with sales and service departments to drive cross-functional initiatives.
  • Managed and motivated employees to be productive and engaged in work.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.

Department Sales Manager

Sears Department Store
04.1998 - 11.2000
  • Led sales team to exceed monthly targets through strategic planning and effective training.
  • Developed and implemented promotional strategies to enhance customer engagement and drive revenue.
  • Analyzed sales metrics to identify trends, improving inventory management and product placement.
  • Mentored junior staff on best practices for customer service and sales techniques, fostering a collaborative environment.

Education

GED -

National City Adult School
National City, CA
01-1998

Skills

  • Meticulous attention to detail
  • Problem-solving skills
  • Customer support
  • Data entry
  • Customer service
  • Call center customer service
  • Resolving issues
  • Communicating with clients
  • Complaint resolution
  • Product knowledge
  • Calm disposition
  • Calm and professional under pressure

Languages

Spanish
Native or Bilingual

Timeline

Call Center Representative

Hartford Fire and Insurance
01.2014 - 01.2023

Export Assistant

Bonsuisse
01.2008 - 01.2014

DDC Manager Assistant

Frank Toyota
03.2001 - 08.2008

Department Sales Manager

Sears Department Store
04.1998 - 11.2000

GED -

National City Adult School

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