Susana Evans
Fort Myers
Summary
Experienced pharmacy technician with a proven track record in high-volume environments. Expertise in prescription processing, medication preparation, and inventory management. Recognized for exceptional communication skills and ability to foster patient relationships while ensuring compliance with healthcare regulations. Committed to operational efficiency and continuous professional development.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Registered Pharmacy Technician
Walgreens Boots Alliance
Fort Myers
05.2017 - Current
- Checked expiration dates on all medications regularly to ensure freshness of product.
- Verified prescriptions and drug labels, documents and packages.
- Processed third-party insurance claims for prescription medications.
- Verified insurance coverage for prescriptions.
- Received written prescription or refill requests, verifying information for completeness and accuracy.
- Participated in continuing education programs relevant to pharmacy operations.
- Input prescription orders into computer system accurately and efficiently.
- Maintained accurate records of medications, including dosages, patient information and other related data.
- Operated cash registers to accept payments from customers.
- Prepared compound medications under the supervision of a licensed pharmacist.
- Entered patient and prescription information into pharmacy software systems with high attention to detail.
- Provided exceptional customer service, addressing patient questions and concerns with empathy.
- Interpreted and processed medication orders under supervision of pharmacist.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Supported pharmacy operations by answering phone calls and directing queries appropriately.
- Received and stored incoming supplies and informed supervisors of stock needs and shortages.
- Maintained proper storage and security conditions for drugs.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Collaborated with healthcare providers to clarify prescription orders and resolve medication discrepancies.
- Liaised with pharmacist to measure and prepare medication doses and packaging and label prescriptions.
- Enhanced pharmacy efficiency by developing and implementing organizational systems.
- Monitored supply inventory and promptly submitted replenishment orders to prevent shortages.
- Labeled containers with correct drug name, strength, dosage form and quantity per instructions from pharmacist.
- Monitored prescription refill requests and communicated with patients regarding their status.
- Mixed pharmaceutical preparations according to written prescriptions.
- Conducted medication therapy management sessions under the guidance of a pharmacist.
- Leveraged database to confirm validity of prescriptions, patient data and drug side effects.
- Assisted pharmacists with preparing and filling prescriptions for patients.
- Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
- Prepared and processed medical insurance claim forms and records.
- Provided customer service in the pharmacy, including answering questions about medications and health care items.
- Maintained a clean and organized pharmacy workspace, adhering to safety and hygiene standards.
- Cleaned and maintained equipment or work areas according to prescribed methods.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Managed medication inventory, including ordering and restocking medications as necessary.
- Established or maintained medications and other patient profiles.
- Processed insurance claims and handled billing inquiries to ensure customer satisfaction.
- Processed third-party claims electronically or manually as required by payer guidelines.
- Entered prescription information into computer databases.
- Answered telephones to respond to questions or requests.
- Answered telephones promptly and courteously, responding to inquiries or transferring calls as appropriate.
- Received incoming shipments of medications from wholesalers or manufacturers in accordance with company policies.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Performed cashier duties such as accepting payments, issuing receipts, and counting money back to customers.
- Assisted pharmacists in filling prescription orders accurately and efficiently.
- Ordered, labeled and counted stock of medications and entered inventory data into computer.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Ensured compliance with state and federal pharmacy laws and regulations.
- Administered flu shots and other vaccinations as certified and in accordance with pharmacy regulations.
- Participated in continuing education and training to stay current with pharmacy practices and technology.
- Checked medications for content, accuracy and completeness of drug packaging and labeling.
- Assisted with pharmacy technology updates and troubleshooting to ensure efficient operation.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Utilized various software and tools to streamline processes and optimize performance.
Finance and Accounting Associate
Sungai Budi
Jakarta
02.2002 - 09.2014
- Managed daily accounts payable and receivable transactions, ensuring accuracy and timeliness.
- Prepared journal entries and maintained accurate records of financial transactions.
- Utilized accounting software and systems for efficient processing of financial transactions.
- Coordinated with different departments to gather financial information for reporting purposes.
- Checked postings and documents for correctness, accuracy and proper coding.
- Verified and posted account transactions to prepare checks and maintain accounting ledgers.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
Education
Bachelor of Science - Accounting
Tarumanagara University
Jakarta, Indonesia05-2000
Skills
- Prescription verification and interpretation
- Medication preparation and dispensing
- Insurance processing and billing
- Inventory management and operations support
- Customer service and communication
- Pharmacy software proficiency
- Pharmaceutical calculations and compounding
- Proper labeling and drug classification
- Healthcare regulations and ethics
- Confidentiality and HIPAA compliance
- Point of sale systems expertise
- Secure medication storage
- Workflow optimization
Certification
- Registered Pharmacy Technician from Florida Board of Pharmacy
- NHA certificate
- License to administer vaccination and COVID and influenza from APhA and Florida Board of Pharmacy
- Certificate from American Red Cross to administer first aid.
References
References available upon request.
Timeline
Registered Pharmacy Technician
Walgreens Boots Alliance
05.2017 - Current
Finance and Accounting Associate
Sungai Budi
02.2002 - 09.2014
Bachelor of Science - Accounting
Tarumanagara University
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