Susana Flores Montes

• Reviewed individual department performance and worked with leadership to improve processes, procedures and practices.
• Engaged positively with staff and leadership colleagues, soliciting and encouraging feedback and collaborative spirit.
• Made large-scale financial decisions and supervised company spending to reduce material losses and maximize profits.
• Addressed employee and managerial concerns and implemented corrective actions to promote compliance.
• Improved operations through consistent hard work and dedication
• Maintained energy and enthusiasm in fast-paced environment
• Carried out day-to-day duties accurately and efficiently
Used Microsoft Word and other software tools to create documents and other communications
• Offered friendly and efficient service to customers, handled challenging situations with ease
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
• Resolved conflicts and negotiated mutually beneficial agreements between parties
• Delivered services to customer locations within specific timeframes
• Monitored company inventory to keep stock levels and databases updated
• Developed and maintained courteous and effective working relationships

• Worked within applicable standards, policies and regulatory guidelines to promote safe working environment
• Developed team communications and information for meetings
Managed team of employees, overseeing hiring, training and professional growth of
employees

• Identified malfunctions or failures by routinely monitoring and analyzing equipment operations.
• Handled custom adjustments to create pieces meeting unique customer
requirements.
• Examined incoming materials and compared to documentation for accuracy and quality.
• Followed sewing instructions and inspected quality of finished pieces to exceed customer expectations.
• Verified quality of completed work against project specifications to assess conformance with targets
• Located and picked merchandise to fulfill daily customer orders
Completed quick and safe threading and needling changing operations to keep production on schedule
• Followed sewing instructions and inspected quality of finished pieces to exceed customer expectations
• Conferred with designer to determine types of material and garment styles desired
• Supported performance targets by maintaining clean and neat work areas
• Prevented materials waste by completing accurate measurements and precise cutsIdentified malfunctions or failures by routinely monitoring and analyzing equipment
operations.
• Handled custom adjustments to create pieces meeting unique customer
requirements.
• Examined incoming materials and compared to documentation for accuracy and quality.
• Followed sewing instructions and inspected quality of finished pieces to exceed customer expectations.
• Verified quality of completed work against project specifications to assess conformance with targets
• Located and picked merchandise to fulfill daily customer orders
Completed quick and safe threading and needling changing operations to keep production on schedule
• Followed sewing instructions and inspected quality of finished pieces to exceed customer expectations
• Conferred with designer to determine types of material and garment styles desired
• Supported performance targets by maintaining clean and neat work areas

• Prevented materials waste by completing accurate measurements and precise cuts

• Monitored self-checkout systems and provided help in resolving complex problems.
• Operated cash register to process sales transactions, handle cash and make change.
• Entered food and beverage orders into POS system.
• Suggested and described items based on guest preferences.
• Resolved customer complaints independently or with aid of supervisor.
•Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
• Performed cash, card and check transactions to complete customer purchases.
• Conducted inventory counts by adding each item in stock and documenting in computer system.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
• Collaborated with team members to achieve target results
• Used coordination and planning skills to achieve results according to schedule
• Learned new skills and applied to daily tasks to improve efficiency and productivity
• Increased customer satisfaction by resolving issues
• Resolved problems, improved operations and provided exceptional service
• Worked flexible hours across night, weekend and holiday shifts
• Worked with customers to understand needs and provide excellent service
• Maintained energy and enthusiasm in fast-paced environment
• Onboarded new temps by entering employee information into systemsMonitored self-checkout systems and provided help in resolving complex problems.


• Maintained energy and enthusiasm in fast-paced environment
• Onboarded new temps by entering employee information into systems