Susana Foster
Reseda,CA
Summary
Results-driven and motivated Account Manager & Sales Representative with 2+ years of experience in upselling products/services, exceeding sales targets, and fostering strong relationships for repeat business. Highly skilled at contacting warm leads, maintaining sales records, and meeting tight deadlines.
Overview
9
9
years of professional experience
Work History
Volunteer
Lassen Elementary, Parent Volunteer/Clerical Work
09.2021 - 06.2022
- Assisted with special events, field trips.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported teachers with curriculum material organization.
- Used strong interpersonal communication skills to convey information to others.
Account Manager/ Sales Representative
Mad Sciene Of Los Angeles
07.2014 - 04.2016
- Educated clients on new products or services to increase customer engagement with brand. Booked enrichment based on curriculum taught at schools.
- Coordinated with school districts to facilitate prompt delivery of client projects to maintain existing customers.
- Assisted schools and parents with online inquiries and registration for after school programs and science camps.
- Maintained organized and detailed call log.
CSR - Business Development Center
Frontier Toyota
03.2013 - 07.2014
- Answered telephone calls promptly to avoid on-hold wait times ensuring constant flow of customer calls, tracking customer service cases, and updating service software with customer information.
- Responded to customer requests for products, services, and company information, special order parts for safety recalls.
- Cultivated customer loyalty, and improved CSI for service department by contacting no-shows and rescheduling services.
- Utilized Excel Spreadsheet to report daily, and monthly service reports to management.
Education
High School Diploma -
Opprotunities For Learning Charter School
Valencia, CAValencia High School
Valencia, CASkills
- Bilingual (English and Spanish)
- Microsoft Office Suite
- Computer Literacy
- Video conferencing
- Time management
- Problem-solving
- Organizational skills
- Attention to detail
- Thrive under pressure
- Adaptability
- Homework Assistance
Additional Experience
- Frontier Toyota, Service Front Desk Receptionist (2006 – 2013)
- Frontier Toyota, Lead Service and Parts Cashier (2007 – 2013)
Timeline
Volunteer
Lassen Elementary, Parent Volunteer/Clerical Work
09.2021 - 06.2022
Account Manager/ Sales Representative
Mad Sciene Of Los Angeles
07.2014 - 04.2016
CSR - Business Development Center
Frontier Toyota
03.2013 - 07.2014
High School Diploma -
Opprotunities For Learning Charter School
Valencia High School
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