Susana Garcia

• Verify eligibility, update insurance
• Screen patient’s for sliding fee
• Maintained confidentiality in handling sensitive information while performing administrative tasks.
• Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
• Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
• Expedited document processing with accurate data entry and timely filing.
• Contributed to a positive work environment by fostering open communication among colleagues.
• Prepared and edited documents to produce precise, accurate and professional communication.
• Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
• Ensured timely completion of projects by coordinating resources across multiple teams effectively.
• Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
• Facilitated smooth workflow by efficiently handling multiple administrative tasks simultaneously, prioritizing according to urgency and importance.
• Increased team productivity, organizing and scheduling appointments and meetings without overlap.
• Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
• Supported financial operations, processing invoices and payments, contributing to timely and accurate financial reporting.
• Input data into spreadsheets and databases.
• Reviewed files, records and other documents to obtain information to respond to requests.
• Supported staff on special assignments and ad hoc projects.
• Assisted with onboarding of new employees.

• Completed necessary reports and documentation on time and to specifications.
• Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
• Answered patient inquiries and provided information about healthcare services.
• Maintained accurate records of patient visits and treatments in patient medical files.
• Supported office operations by expertly handling administrative needs.
• Performed basic laboratory tests and collected specimens for further testing.
• Collaborated with internal teams to continuously improve recruitment processes and execute as efficiently as possible.
• Monitored patient progress and reported changes to healthcare professionals.
• Coordinated implementation of people-related services, policies and programs through departmental staff.
• Improved office efficiency by effectively managing internal communications and correspondence.
• Screened patient records, databases, and physician referrals to identify prospective candidates for research studies.
• Collected, evaluated, and modeled collected data.
• Followed informed consent processes and maintained records.
• Worked with principal investigator and sponsors to facilitate daily trial activities and comply with research protocols.
• Maintained compliance with protocols covering patient care and clinical trial operations.
• Collected data and followed research protocols, operations manuals, and case report form requirements.
• Paid attention to detail while completing assignments.
• Worked well in a team setting, providing support and guidance.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Self-motivated, with a strong sense of personal responsibility.
• Educated patients by explaining preparation instructions for upcoming procedures and tests.
• Provided complete patient assessments and communicated with patients to understand medical histories.
• Monitored patient health records for accuracy to meet compliance with healthcare guidelines.
• Delivered excellent patient experiences and direct care.
• Performed as subject matter expert for case management processes.
• Explained upcoming treatment preparation, instructions, and other facts to patients.
• Worked with patients to schedule tests and procedures.
• Maintained confidentiality of patient data and condition to safeguard health information.

Advised clients what insurance was best for them depending on there health and sale policy.

• Answered questions on diverse topics, including authorization procedures, copay requirements and premiums.
• Supported members through navigation of enrollment process to facilitate optimal decisions.
• Researched and corrected customer issues in areas such as plan benefits, coverage eligibility
• Stayed up to date on latest plans, products and services for different types of customers.
• Coordinated personal and small business enrollment in health, vision and dental insurance.
• health plan-related calls in fast-paced call center environment.
• Evaluated data to identify and address community-specific health needs.
• Handled more than Number daily inbound calls from health plan customers.
• Maintained full and current understanding of available plans, products and services.
• Assisted with development of improved seminars and training materials.
• Monitored health trends and data to identify health concerns and develop related health education initiatives.

• Scheduled patients according to availability, urgency and insurance authorization guidelines.
• Managed up to patient referrals daily through multi-line telephone system.
• Verified documents and associated records to catch and resolve discrepancies.
• Developed productive working relationships with numerous insurance company representatives.
• Reviewed referral details and expectations with providers and patients and requested new referrals when necessary.
• Reviewed demographic, clinical and insurance information before sending to referred specialists.
• Prioritized referrals according to urgency and adhered to appropriate referral deadlines.
• Answered questions and resolved concerns raised by both patients and specialists.

• Delivered real-time, accurate oral translations and interpretations for clients.
• Interpreted conference calls and other workplace communications in real-time.
• meetings to provide members with oral translations of conversations and information.
• Consulted dictionaries, lexicons, encyclopedias and computerized terminology banks to aid in translation.
• Attended training programs to improve professional knowledge and interpretation skills.
• Collaborated with team to translate series of documents from English to other languages.
• Communicated clearly in written English with internal and external customers.
• Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
• Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
• Reviewed, edited and proofread translated documents for accuracy.
• Completed precise translations of official documents with correct words and phrasing to meet legal standards.