Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Susana Giraldo

Sunrise

Summary

Proven in enhancing patient experience at Total MD through meticulous office administration and a warm, outgoing personality. Excelled in patient scheduling and customer service, significantly improving patient satisfaction. Demonstrated exceptional teamwork and problem-solving abilities, ensuring smooth operations in fast-paced environments.

Offering strong organizational and communication skills, ready to learn and excel in medical office setting. Bring foundational understanding of customer service principles and administrative tasks. Ready to use and develop interpersonal and multitasking skills in this role.

Overview

4
4
years of professional experience

Work History

Medical Front Office Receptionist

Total MD
03.2024 - Current
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Maintained a clean and welcoming reception area to ensure a positive first impression for all visitors to the medical facility.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained current and accurate medical records for patients.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.

Sales Associate

Aldo Shoes
05.2023 - 03.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Solved customer challenges by offering relevant products and services.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.

Sales Associate

Hollister.Co
02.2021 - 03.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Education

Associate of Science - Veterinary Science

Miami Dade College
Miami, FL
04-2027

High School Diploma -

Florida Virtual High School
Online
05-2024

Skills

  • Office administration
  • Patient scheduling
  • Multi-tasking strength
  • Outgoing personality
  • Patient registration
  • Insurance verification
  • Appointment management
  • Customer service
  • Teamwork and collaboration
  • Problem-solving skills

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Medical Front Office Receptionist

Total MD
03.2024 - Current

Sales Associate

Aldo Shoes
05.2023 - 03.2024

Sales Associate

Hollister.Co
02.2021 - 03.2024

Associate of Science - Veterinary Science

Miami Dade College

High School Diploma -

Florida Virtual High School
Susana Giraldo