Susana Gomez
Los Angeles,CA
Summary
Dynamic and results-driven professional with extensive experience in customer service and team leadership. Proven ability in inventory management and safety compliance, fostering strong relationships and enhancing team performance. Adept at multitasking and engaging youth through organized activities, ensuring quality standards and operational efficiency.
Overview
12
12
years of professional experience
Work History
Receptionist
Windsor Gardens Convalescent Center
Los Angeles, California
07.2025 - Current
- Coordinate front desk operations and serve as the first point of contact for residents, families, and healthcare partners.
- Collaborate with business development to review referrals, verify insurance, prepare admission packets, etc.
- Organized tours for prospective residents and families, with professionalism and empathy.
Shift Lead Manager
Gogobop Korean Rice Bar
Los Angeles, CA
11.2019 - 06.2024
- Trained new hires in the use of equipment and safety protocols, as well as company policies and procedures.
- Provided team leadership, direction and guidance to ensure quality standards were met.
- Enforced all health and safety regulations, managing hazardous materials effectively according to company policy.
Customer Service Representative
Domino's
Pacific Palisades, CA
07.2017 - 12.2019
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Developed strong customer relationships and loyalty through effective communication.
- Logged details of customer service calls in computer system following correct protocols.
Youth Squad
Summer Nights Lights Program
Los Angeles, CA
04.2017 - 06.2017
- Monitored youth behavior during organized events or outings.
- Organized recreational activities to engage youth with the community.
- Participated actively in meetings and trainings related to the organization's mission.
- Prepared rooms for activities, setting up chairs, and tables and determining equipment needed.
Restaurant Food Server
El Farolito
Los Angeles, CA
02.2014 - 01.2016
- Assisted other servers during peak periods or when short staffed.
- Maintained professional attitude at all times when interacting with customers or team members.
- Accurately recorded orders and entered them into point-of-sale system quickly.
- Replenished supplies, such as utensils, napkins, and condiments, as needed.
Education
High School Diploma -
West Adams Prep High school
Los Angeles06.2017
Skills
- Inventory management
- Scheduling operations
- Quality control
- Safety compliance
- Customer service
- Multitasking
- Youth engagement
- Activity planning and coordination
- Data entry
References
References available upon request
Languages
Spanish, Bilingual
Timeline
Receptionist
Windsor Gardens Convalescent Center
07.2025 - Current
Shift Lead Manager
Gogobop Korean Rice Bar
11.2019 - 06.2024
Customer Service Representative
Domino's
07.2017 - 12.2019
Youth Squad
Summer Nights Lights Program
04.2017 - 06.2017
Restaurant Food Server
El Farolito
02.2014 - 01.2016
High School Diploma -
West Adams Prep High school
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